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Jordan Smith Lvl 2 Technical Support Specialist – Integrity Marketing Group (contract) Dallas-Fort Worth Metropolitan Area, TX, USA Graduate of the University of Texas at Arlington and Studied in the field of Information Systems/Computer Operations. Currently working with Information Technology Services & Senior IT Support. Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring

Raunak Kapoor Hello, I am Raunak Kapoor, a highly experienced ServiceNow ITOM Developer currently affiliated with Cognizant Technology Solutions located in Bangalore, India. With over a decade of experience in the field, I have acquired extensive knowledge and expertise in providing development and administration support for ServiceNow IT Operations Management ( ITOM ), IT Service Management (ITSM), and reporting services to meet the needs of both internal and external clients. Bengaluru , Karnataka , India Portfolio Website: https://raunak1264.github.io/raunakweb/ [email protected] ContactWork Experience JanPresent ServiceNow ITOM Developer Cognizant Technology Solutions

lists, partly of following-up nature and partly of summaries of types of equipment and network information. Software Engineer Project - SIMBase Domain - Telecom TietoEVRY India Private Limited Pune MayMay 2019 R ole – PLSQL and Frontend developer ReactJS and Centura technology This telecom provisioning project involves providing maintenance and production support for one of the telecom customers primarily based in Nordic regions. Two primary services are provided: Service fulfilment (Orders) and Service assurance (trouble tickets). Initially, this project’s UI was developed in Centura (Team Developer Gupta), then we migrated the old UI to the new one with

within a collaborative team-based environment, both for IT service delivery and service development. Deploy and design complex infrastructure environments, including servers, storage, backup and virtualization Technologies. Working on presales, Design and building medium/enterprise scale data center solutions based on world-known vendors and in-house services. Provide 24/7 SLA Contract Support to several customers. Skills: Servers · Windows Server · Data Center · VMware vSphere · Storage Area Network (SAN) ·HCI ·VSAN · Brocade · Presales · SLA· Microsoft Exchange Server · Active Directory · Endpoint Protection VMware Horizon · Veeam · Avamar · PRTG Servers · Windows Server · Data Center · VMware vSphere · Storage