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Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service

a digital marketplace, proficient in computerized office tasks. Telecommunications Industry Worked for 4 years in the telecommunications sector, last employed at Twenty-Five Telecom Co., Ltd. Held positions as Warehouse Supervisor, Data Analyst, and Network Operations, specializing in analyzing product revenue performance, tracking product profitability, and providing decision-makers with data for informed decision-making. Japanese-Owned Warehouse Served as the Quality Control Team Leader, overseeing procurement and distribution operations. Led a team of up to 3 members to complete over 100 daily shipping tasks, emphasizing attention to detail to minimize customer complaints. Assistant

SQL Profiler, improving problem resolution times. Conducted regular database backups and implemented recovery processes to prevent data loss and ensure business continuity. Collaborated with cross-functional teams to integrate database functionality into web applications and portals. Created web-based dashboards and reporting tools for data visualization, aiding decision-making processes. Provided expert consultation on database design, optimization, and troubleshooting. Documented analysis results, provided performance improvement feedback, and revised programs to increase operational efficiency. Managed Email Marketing and Organizational Databases, ensuring comprehensive data collection and integrity. Implemented database normalization techniques, data cleaning processes, and

Preventive, Corrective, Predictive Action Troubleshooting Electrical - Mechanical Panel Maker Electrical Specialist Improvement Action November 2020 Promotion To Supervisor Maintenance Maintenance Supervisor • PT Krisanthium Offset Printing NovemberPresent Maintenance Planner (Corrective, Preventive, Predictive) Electrical - Mechanical Troubleshooting Printing Offset Troubleshooting Specialist Improvement Quality Machine Production Problem Solution Part Recomend And Technical Coordinator Plan Decision Making Wiring Electric Diagram Specialist PLC wiring Diagram Electrical Skill Leader Skill Responsibility for the team of +10 Maintenance technicians and sparepart inventory Pendidikan Vocational High School Technic of Instalation Electrical Engineering JulyMei 2013 Skill Electrical - Mechanic troubleshooting Instalation of panel electric diagram Maintenance planner Electrical wiring diagram

objective in day to day basis - Coordinating with team regarding paid channel roadmap, campaign optimization, effective budgeting, OKR, and KPI - Maintain Cross function collaboration & deep dive more towards bigger problem solving related to Growth & Performance Marketing - Provide Digital Marketing Data standardization that can effectively and efficiently improve data analysis and decision making related to Performance Marketing OctoberOctober 2020 Jakarta, Indonesia Digital Marketing Performance, Funnel, & Traffic Tribelio - Maintain healthy (profitable) ROAS & ROI from multi Paid Channel such as Facebook Ads, Google Display Ads, and Google Search Ads. - Coordinating with team regarding paid channel roadmap, campaign, budgeting, OKR, and KPI - Managing

Buying Manager • Ravi Advertising JuneOctober 2011 As a Billboard Buying Expert, I excel in strategic planning, negotiation, and securing prime placements for maximum brand exposure. With a keen understanding of market trends and audience demographics, I deliver successful campaigns within budget constraints. My proficiency lies in data-driven decision-making and fostering strong vendor relationships for seamless execution. Operations Officer • SIGN SOURCE DecemberJanuary 2010 As a Media Buying and Execution Specialist, I manage the planning, negotiation, and implementation of advertising campaigns across various channels. With a focus on maximizing ROI, I leverage market insights and strategic

expertise in analyzing and handling datasets of hundreds of millions, to bolster model development and optimization. ◆Excelled in distributed computing, optimizing code execution across thousands of systems to significantly improve processing speed and efficiency. ◆Developed sophisticated data visualization tools to distill complex datasets into actionable insights, aiding strategic decision-making. The University of Tokyo, Foreign Researcher (OctSep◆Pioneered a neural network-based approach for cell image classification and data visualization, enhancing lab capabilities in biological research. ◆Designed a user-friendly GUI for neural network model training, democratizing access to advanced computational tools for non-programmers. Education