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for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve

who has solid logical thinking and strong reasoning ability with a Law degree from KNU, and marked a significant contribution to the industry's growth as a New Media Executive at Rock Records Co., Ltd. (AprNovGood at Copyright Law、Music Licensing、Workflow Optimizing、Database Building、Event Planning、OMO Marketing、Copywriting、External Negotiation and Internal Communication as a multi-skilled problem solver and strategic planner. I Never fear to make mistakes or take the blame, but always get improve effectively with positive mentality. In addition to that, I also completed 450hrs coding/programming course (Java/