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Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established SOPs, optimizing team collaboration, resulting in increased work efficiency and better organizational operations. Data Analysis Based on team needs, utilized data tools to establish Dashboards for tracking OKR indicators. Provided data analysis reports for decision-making, enhancing decision quality through insights, aiding better understanding of customer needs and product performance 學歷TNUA Trans-disciplinary ArtsNational Taiwan University Philosophy, Sociology 技能 Microsoft Office Project Management Process Optimization Data Analyzing 語言 Chinese — Native English — Advanced

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team

Fu Wei Hsu Strategic Account Manager 汐止區, 新北市, 台灣 Hi there！ I'm Angus. A highly motivated professional with expertise in digital marketing and project management, with a strong focus on data-driven decision making and maximizing ROI. Also, I'm a creator in the marketing knowledge field on social media！ Skilled in strategy planning consumer insight, market trend analysis and digital marketing with 10+ years of experience in in-house marketing and advertising industry. Focusing on E-commerce, FMCG and healthcare field. [email protected]｜Objective Responsibilities

动 Site Reliability Engineer~Singapore, Singapore On-duty and stability operation Responsible for the monitoring and alarming, emergency response, capacity planning and new IDC deployment of the multi-region media processing platform. Analyze on-duty data, use indicators such as SLI, SLO, MTTR , etc... to make decisions, improve alarm rules, shorten fault recovery time, and optimize system stability and on-duty experience. Platform development Develop an automatic analysis system for accidents to assist decision-making and handling measures during the emergency response process, such as load reduction, rate limiting or traffic switching. Develop an

conversion. 工作經歷 Senior Product manager - DottedSign • Kdan Mobile Tainan, Taiwan MarchCurrent B2B SaaS Product Management - Focused on 1-10 Phase Product Growth - various platforms: Cloud version (including core product, integrations, open API), iOS & Android - Product Strategy, innovation & Development (integrated AI, no code, modularization) - Product Data driven decision making (AARRR, North Star metrics, leading metrics) - Product Operations (tools & processes building and optimization) - Team performance management (including Team quarterly OKR, P&L management) - Team collaboration and resource orchestration with 50+ team members from Design (UX, UI), RDs (FE, BE, iOS, Android, DevOps, QA), MKT (PMM, Content, Performance

Intelligence: Collected, analyzed, and presented data on business operation - Understood how the data is stored and ETL them to BI warehouse - Ascertained the business flows with Business, Finance, and Customer Service and maintained data quality as the workflow changed - Built dashboards with Tableau to visualize real-time data and discovered new insights Product Management: Bridged the gap between R&D and sales/marketing departments - Defined the features and requirements of new products - Optimized pricing and promotions of strategy across different channels - Improved the profit model and performed sales analysis monthly for business decision-making Project Support: ...

工作經歷 Frontend Developer • is-land systems - Creating and maintaining reusable components with modern web tech stacks including React, ES6, Webpack, Babel, Node.js, etc. - Writing Unit and End-to-End tests to ensure the code quality and prevent UI regressions. - Frontend project scaffolding and making tooling decisions. - Reviewing pull requests and helping teammates to grow - Creating wireframes and designing UI - iOS app development 七月Present Frontend Developer • Ruling Digital Inc. 1. Worked closely with the R&D team to develop new web modules and features of a CMS product, handcrafting