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曾文鍾 研發主管 | 專注於工業自動化與智慧製造領域的技術變革 新竹，TW • [email protected] 摘要 具有豐富現場實務經驗的 研發主管 ，專注於 工業自動化與智慧製造 領域，著墨於電腦視覺與深度學習。在過去的工作中，成功領導多個創新專案，通過

資考勤串接程式(WEBAPI) 自動執行程式(抓語法發報表) 出庫派車程式 簡易MES 簡易生產系統 訂單異常表 銷貨單修改專案 客製化CSM 檔案備份系統 業務客製報表 銷貨反推生產單程式 CTI交換程式 批次修改批號程式 汽車業損益報表 批次修改加班時數

regular training for tool usage - Analyzing customer pain points and Initiating recommendations to other departments for product and service improvement based on the voice of customer - Preparing weekly and monthly CS report - Preparing monthly and quarterly CS complaint handling for regulatory needs (BI and OJK) - Report directly to Head of CSM Unit Achievement : - Setting up from scratch for Quality Assurance cycle documentation (Tracker, formulations, methodology) - Representing company at The Best Contact Center Indonesia 2022 Win Gold for The Best Contact Center Operations and Silver for The Best Customer Experience Contact Center Operations Manager • PT VADS Indonesia SeptemberSeptemberManaged Contact center operations

產品管理 商模分析 使用者調查 專案管理 預算、時程管理 需求、變更管理 策略規劃 策略分析 成本模型 商業開發 Sales Kit Presale 證照 CSMPMP外語領隊學歷中山大學 資訊管理、跨境電商 產品管理相關作品 使用者分析報告 初版上線後，訪談真實使用者實際操作

the cases we've handled is about 3 to 20 million Taiwan dollars. There are two cases worth mentioning. First, we've built an e-commerce platform that can handle instant traffic of up topeople with multiple mixed actions. And secondly, we've built an ERP/CSM system for a really famous gym in Taiwan. 四月三月 2022 Founder and Product Manager • JZ Technology Co., Ltd. JZ Technology Co. is a professional design and software engineering agency. We help clients with end-to-end solutions for: - Web projects - Apps

TingYi Cai (Winnie) CSM | Logistic and Quality | Operation Coordinator [email protected], Taiwan Summary Work experience including planning, implementation, and execution. Collaborative but decisive personal style and effective communicator and problem solver Self-motivated, quick learner, taking responsibility Skills Language Chinese/Taiwanese - Native English - Fluent Japanese - Basic Personal skills Customer Service Operation Skills Project Planning and Execution Cross-Functional Communication Quality inspection Logistic support Tools Microsoft Office Google Suite Trello Notion SAP Work Experience Logistic Quality Technician Vestas Offshore Wind Taiwan • AprilPresent 1. Implementation of quality methods in the warehouse and production 2. Reporting

吳迪宇 Woody Wu FullStack/GIS/CSM Technical Lead Taipei, Taiwan [email protected] 技能 Skill Programming Javacsript / ES7 / JQuery / HTML / CSS C# / ASP.NET MVC & Web Form MS SQL Server GIS Google Map ESRI ArcGIS Other Git Scrum 工作經歷 Experience 美商傑明工程顧問有限公司, 技術經理, Jan 2023 ~ 現在 帶領團隊協作開發、專案之程式撰寫 美商傑明工程顧問