ma JanuaryDecember 2019 Customer Care Quality Assurance PT Perdana Perkasa Elastindo Listening to recorded customer interactions and evaluating Inbound/Outbound Helpdesk Corporate Indosat performance against established quality standards Providing feedback to Inbound/Outbound Helpdesk Corporate on areas for improvement and identifying best practices Creating and updating quality assurance training materials for Inbound/Outbound Helpdesk Corporate Identifying and reporting trends in customer complaints and issues to management Working with management to develop and implement strategies to improve customer service Participating in the hiring process for new Inbound/Outbound Helpdesk Corporate Participating in training and development sessions for
Universitas Mercubuana Jakarta・
Electrical Engineering