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L2 • Update Ticket for Activity related to SOC-NOC using ITSM • Follow Up to related stakeholders • Monitored customer Business to Business Indosat Ooredoo • Fault Handling monitoring B2B customer BO Config Management for MS Huawei (Hutch) • PT Dian Graha Elektrika SeptemberFebruari 2020 • Wireless migration from microwave to Leased Line for all Technologies (GSM, UMTS, LTE) for Nokia Equipment (NetAct) • CR Executor at wireless side • Cross check site wireless Block/Unblock status on Integration Process • Update Ticket for CR Activity related to Network Configuration Change • Support migration vepc Nokia to nfv Huawei Team Lead for GDC Indonesia and OMC Telkomsel • Nokia

Cybersecurity in Parallel (Theme A) eCloudvalley Digital Technology Co., Ltd DecNov 2022 Technical Instrutor New employee orientation - Conducted new employee orientation and provided core knowledge of AWS Cloud to over 50 new hires Taipei City V ocational Development Institute project speaker - Teaching the unemp loyed solutions architect for AWS Cloud over 3-month period Summer Camp in eCloudvalley - Help the 30+ high school students to figure out IoT cloud concept and piqued their interest # AWS IoT Core, AWS Greengrass, Arduino Bail out of Manufacturing - Help 10+ small and medium enterprise familiar cloud IoT and Big Data

of experience. My skills include NodeJS, Python, and cloud platforms like AWS and Azure. I've delivered high-quality backend solutions for various projects, including cloud security products, online e-learning platforms, and company HR systems. In my role, I'm responsible for designing, implementing, and maintaining cloud-based solutions, both serverless and containerized. I develop backend APIs that ensure the overall function, performance, and reliability of systems. With my deep understanding of cloud technologies and best practices, I can optimize infrastructure for performance, cost, security, and reliability. Currently, I'm focused on cloud

Frank Ramaglia Jr. Technical Support and Implementation Specialist CASTLE SHANN, PA 15234, USA Network Engineer and Support Professional with over 18 years of successful experience in desk side / remote support and network configuration. Recognized consistently for performance excellence and contributions to success in the MSP industry. Strengths in troubleshooting and installation backed by training in Microsoft products and cloud services. Work Experience Service Desk Consultant Level 2 • Wolf Consulting LLC JunePresent - Assist customers with day to day issues. - Provide remote support for users at various locations around Southwestern PA. - Troubleshoot, diagnose, and repair

Migration : Led data transfers for major financial groups and developed data warehouses for international manufacturing companies. Data Science : Implemented AI training for executives and developed analytics platforms for enhanced customer engagement. Data Governance : Oversaw data compliance projects for leading banks. - Technical Support : Provided troubleshooting and support for cloud services including GCP and BigQuery. - Knowledge Sharing: Directed regional initiatives on Generative AI and cloud technologies, leading workshops and community activities in APAC. - Business Development and Partnership: Established partnerships with key technology providers like GCP and AWS, enhancing business solutions and collaborative efforts. Data Specialist /

Atif Ahmad IT Analyst I Service Integration & Management A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project

Muhammad Agil Fahmi Jakarta, Indonesia || [email protected] As an IT infrastructure professional with a strong focus on cloud technologies and 5 years of experience, I possess the ability to design and implement complex cloud solutions that meet business needs. With my in-depth knowledge of cloud computing, I have successfully led cloud migration projects, designed highly scalable and available cloud architectures, and implemented cloud security controls to protect critical EducationInstitut Teknologi PLN Bachelor's Degree - Informatics EngineeringSMA Negeri 1 Binjai Work Experience Cloud Solutions Architect • PT. Blue Power Technology MarchPresent Working closely with customers and