CakeResume Talent Search

Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

advanced applications such as face beauty and object tracking. Feature Product Manager & Software Engineer • 聯發科 AprilPresent | Taipei, Taiwan As a highly skilled software engineer and feature product manager, I spearheaded the design and coordination of the camera bokeh flow, collaborating with cross-functional teams to achieve high customer satisfaction. My analytical thinking and problem-solving skills were recognized with a vAward, and I also played a key role in multiple camera development projects, utilizing my expertise in C++ and Android. Beyonds FPM's part, I also take a role on multiple camera development

validation according to specifications. Provided expert guidance on best practices in Quality Assurance, elevating team knowledge and expertise. NovemberFebruari 2024 Software Quality Assurance Tester The Software Practice Pte Ltd Used Agile methodologies to aid team delivery of effective, quality software solutions. Interacted with software application developers and customer service teams to clarify the design specifications, and test requirements, and address defect resolutions Reviewed and validated requirements and technical specifications to develop and execute test plans. Tested functionality, performance, and compliance of products against design specifications to maintain strong development standards and high customer satisfaction. Used

蕭伊婷 Joy Hsiao Senior Product Manager/Product Owner Taipei City, Taiwan A proactive and challenge-driven individual, possessing 6 years of product management experience - 2 years in Mar-tech B2B, 4 years in B2C web/app products with millions of users. Decreased client's complaints by 90% through redesign of a product, gigantically uplifted the client's satisfaction and the efficiency of the team. Experience Senior Product Manager • awoo Intelligence Inc. SepPresent Define product roadmaps. Responsible for multiple 0 to 1 projects, in collaboration with Business Development to create MVP, gaining favor

Amber Huang (HUANG YA HSUAN) With five years of diverse experience in the food industry encompassing sales, product development, import, and export, I bring a comprehensive understanding of the sector's dynamics. My expertise spans from identifying market opportunities to executing import and export strategies. I am adept at navigating the complexities of international trade while maintaining a sharp focus on product quality and consumer satisfaction. Netherlands [email protected] YMCA JapaneseNational Kaohsiung University of Hospitality and Tourism MICE Marketing Work experience Emporium Corporation https://www.emporium.com.tw/