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制薪資成並控制薪資成本 2. 執行所有既定的人事政策、勞工規定和安全程序、員工激勵計劃和員工激勵活動行事曆 3. 訓練並考核服務員,訓練員,計時組長的工作表現 4. 執行內外部顧客滿意評估計畫 學歷New York University Recreation resource and service managementFu Jen Catholic University Economics

leader JuneMarch 2020 Ticketing & reservation Sonic star travel & tour Domestic and International ticketing Customer service JulyApril 2019 International air ticketing & reservation officer Airtout Myanmar Travel International air ticketing sales Customer services AugustJanuary 2018 Ticketing & reservation , customer service , sale Flymya.com B2B sales Ticketing & reservation ( such us; Hotels,Flights,Tour packages,Ballooning ) Domestic & International Ticketing Education C.V.E.C ticketing & reservation Amadeus,Sabre,GalileoAmerican Center EnglishB.E.H.S No 6 ( Botahtaung ) EconomySkills Word PowerPoint Excel internet & e-mail Strong Communication Skills Customer Service Management Sales & Customer Service Market Research Languages English — Fluent

welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects

Jerry Chen Senior Product Developer Taipei City, Taiwan I am a senior product engineer with 8+ years in software development experience, specialising in problem solving and solution making, currently leading the mobile app at Quire. As a well-rounded engineer, I am also proficient at UI/UX design thinking, spec research and tech stack implementation. - Product speaks for itself, including its developer - Experience Senior Flutter Developer • Potix Corporation Quire Team MayPresent In charge of the mobile app ( Android / iOS ) in Quire, a flexible and powerful task management service for team collaboration. Product Research - Research

Server, WSUS and Antivirus Management Service. 12. Ensure the Project data, files and folders are secure using access controls. 13. Maintain group policies and change control where required. 14. Maintenance of Firewall, DHCP, VPN, SSL, Firewall, IPS, Web Filtering, Packet filtering, WSUS, and Bandwidth Management. 15. Manage network hardware appliances (VSAT) and continuous monitoring of bandwidth usage for the program. 16. Manage links with the site office and residences. 17. Management of the Backup and disaster recovery strategy, Windows based, ensuring data integrity is checked weekly. 18

done in a timely manner and everything meets code for inspection. Q.&A. Inspector • Con/Met JuneJanuary 2010 Inspected parts for semi tractor trailers and trucks. Made sure all parts met codes and and damaged or insufficient parts were sent back to be corrected. Sorted and packaged all parts after inspection passed. Loaded packages on trucks for shipment and completed all paperwork to assure correct parts are shipped. Education University of South Carolina Business management and accounting Skills Business Management Customer Service Marketing Administration Microsoft Office Communication Retail Sales Languages English — Professional

solving mindset. Taipei, [email protected] Work Experience JanApr 2024 Assistant Manager D.A.Consortium Inc. Led a team of four from planning to implementation. Facilitated cross-functional communication for account performance and team coordination, ensuring timely delivery of results. Managed client service, media planning, account management, and data-driven reporting. Acted as a project facilitator, coordinating with internal and external partners for project management, timeline monitoring, and operational execution. Responsibilities included managing client website layout, creating product landing pages, developing advertising materials and social media content, overseeing dashboard development