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Douglas Yin, Tsung Wen 10+ years experience in Corp strategy & User Operations Expert in B2C Service Planning Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency. Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success. Taiwan https://www.linkedin.com/in/douglasyin/ EXPRIENCE Head of Operation, Taiwan 51Talk Online Education Group NovApr 2024 Taipei, Taiwan Reason of leaving: Company operational and regulatory issues. As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would

emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in

Limited Managed a team of between 5 and 10 designers with a range of skills including research, UX, UI and visual design. Assisted the team in conducting user research and analysis to gather insights and provide feedback necessary for design decisions. Established and optimized workflows to ensure smooth operations for four to six ongoing projects simultaneously. Established a team culture characterized by transparency, an open-minded approach, a focus on critical thinking, and the cultivation of a collaborative ethos among all its members. Collaborated closely with cross-functional team members, including product managers, developers, and stakeholders

平台 針對每個場站進行設備的管控， 目前近650場案場與近兩千台設備接受管控， 進行「預測性維護」、「設備即時Health Check」 並連結到Operations部門派發告警。 [ Refactor ] 將公司維運網站重構 原專案維jquery,Bootstrap4框架， 重構為React並完成前後端分離。 為公司降低營銷及系統開發、維

cross-functional resource integration independently. Executed quarterly marketing plans and achieved revenue targets. Experience in planning and executing domestic trade shows and exhibitions of various scales. MICE marketing experience Aetos Singapore based in Woodlands Checkpoint https://www.aetos.com.sg/About-AETOS Auxiliary Police Officer AugOct 2018 Assist custom officer for the clearance procedure Collecting of payment (fees, fines for VEP, Toll, ERP) Data Entry of motorists' particulars Ensure the checkpoint operations The Ritz Carlton Millenia Singapore Cashier/ Server AugAug 2016 Professional in wine serving and s...

Chien-Che Hung Taipei City, Taiwan || [email protected] Full Stack Developer | Blockchain Developer Work Experience Senior Software Engineer • ThunderCore MarchSep 2023 | Taipei, Taiwan TTWallet Backend Service Designed and implemented a service facilitating cross-chain bridging for web3 wallets, ensuring seamless integration with Multichain. Primary languages and tools used included Node.js, Nest.js, and ethers.js. Designed and implemented a real-time, cross-language, and cross-timezone push notification system. Additionally, developed an internal API empowering the operations team to send custom push notification requirements. TTFarm | GameFi project on the

maintenance tasks of the AI AOI system across 42 production lines in 5 Compal plants. -Achieved a 30% reduction in the cycle time of AI model training by optimizing the size of AI model files and incorporating broken image detection. -Engineered automated tools to replace manual AI system operations, resulting in a 70% increase in efficiency and a significant reduction in human error. -Developed 7 web APIs for PostgreSQL, cutting down the time for Non-Technical Failure (NTF) analysis by 50% and simplifying the management of the AI model tracking system. -Enhanced the AI data annotation