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BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and

relevant regulations and documentation requirements. Relationship Officer • PT PKSS (BRI Group) SeptemberJanuary 2018 Develop and nurture relationships with existing clients, understanding their needs, preferences, and objectives. Act as the primary point of contact for client inquiries, providing timely and accurate responses to their questions and concerns. Proactively reach out to clients to ensure their satisfaction with our products or services, and identify opportunities for upselling or cross-selling. Collaborate with internal teams, including sales, customer service, and product development, to address client needs and resolve issues effectively. Maintain accurate records of client...

Richard Sirait Jln. Orde Baru NoMEDAN [email protected] Summary Inovatif, Berpikiran maju, profesional dalam bekerja untuk memajukan karir saya serta membantu memajukan kualitas perusahaan dengan skill yang ada, berfokus dan Berdedikasi dan termotivasi untuk bergabung dengan perusahaan yang dikenal dan Secara konsisten berusaha untuk sangat baik untuk menegakkan kebijakan, prosedur dan regulasi. Pengalaman Kerja Executive Business Manager • PT. Inter Pan Pasifik Futures AprilPresent 1. Mengawasi transaksi keuangan setiap hari. 2. Memberikan update harga saham setiap saat kepada investor. 3. Menjalin kerjasama dengan investor dari berbagai kalangan. Supervisor Landside

dan bulanan Admin Kredit • Melaksanakan kegiatan administrasi kredit • Membuat PO untuk kendaraan ke dealer serta melakukan koordinasi dengan pihak dealer • Menyiapkan berkas untuk akad kredit • Bertanggung jawab atas serah terima agunan yang diberikan dari/ke debitur • Bertanggung jawab dalam melakukan pengarsipan agunan • Melakukan input database kredit pada system corebanking Customer Service • PT. BPR Bintara Pratama Sejahtera MeiMei 2020 Job desk : • Membuat berbagai administrasi bank seperti mencetak buku tabungan, mencetak bilyet deposito • Memberikan pelayanan pembukaan dan penutupan rekening • Memberikan penjelasan serta melakukan penawaran mengenai produk bank • Menerima pertanyaan dan keluhan dari nasabah dan berusaha memberikan so...

manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc. Taipei City, Taiwan Work Experience Project Manager Technical Support BenQ Corporation • JunePresent Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist

relationship manager, prospecting using lead generation, CRM, marketing automation, and cold calling Outperforms - Founder JanAug 2019 Founder of startup platform using advanced data and metric driven testing for B2B recruiting. Cincinnati Bell - Sr Field Representative AugOct 2016 Generated (highest on team) $3mm ARR revenue due to strong communication and customer retention Ranked #1 or #2 sales & marketing performer from 2006 toteam of 25 to 35 sales reps) Recipient of President’s Club Award (Designated for top sales in company) for 2010, 2011, 2012 Helped increase team sales by 60% (+$10mm) by outperforming sales quotas & increasing team

Create custom reports and analyze large amounts of information to support mandatory reporting, day-to-day, and ad hoc business needs. Solve any client problems that may arise during the onboarding stage and collaborate closely with internal teams such as Sales, Support, Operations, Product, and Engineering to deliver outstanding customer experience. To continuously improve the onboarding process Risk, support and Onboarding Specialist Zepz NovemberMay 2023 Remote Overall Purpose: Support the business to mitigate litigation risks via user protection services Additional role to the Customer Care Representative duties. Provide frontline user protection support for Sendwave app users.