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mobile app to manage home-delivery coffee subscriptions. Created Wayfindr, a mobile app that aids relocators in seamlessly integrating into new areas with features that enhance E-contracts, local navigation, and community connections. Added a scheduling feature to WhatsApp, allowing users to schedule messages and events. Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer

Engineering • 中佑資訊 JuneNovember 2019 Backend Site Reliability Engineering, maintaining and developing Nginx, Php, Mysql, Symfony Framework. When bugs detected, find where the bugs are , fix them and improve the system 。 MIS En gineering • 瑞馬克博有限公司 NovemberJune 2022 From basic network management system, for instance : Fortigate, it's route and Vpn, to establish web servers, pre-work settings, automation of settings, optimize the structure of server, establish the monitors of servers, Microsoft Azure's operations and Azure Cli scripting 。 Information Technology Infrastructure Engineer • JuneNow Mainly responsible for the establishment and operation