Pre-sales/Technical Support
pre-sale and after-sale team for online chat and social media communication - HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use - Decision maker for RMA, DOA, and NPI request from regional office Technical Sales Engineer ICOP Technology • OctoberMay 2019 Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc. - Revenue of a key account distributor increased continually at least
Fu Jen Catholic University・
English Language and Literature