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product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in other

Lucas Chang Group Product Manager As a Group Product Manager with 5 years of experience in product management and 7 years in product development, I possess outstanding skills in product planning and execution to address user pain points. I have a strong ability to organize collaborative processes and solve complex problems, from strategizing and roadmapping to driving MVP initiatives, accumulating extensive experience in product development from concept to launch. My Website: https://hylucaschang.wixsite.com/profile Skill Product Planning Strategy and roadmap Business model analysis User research Data insight analysis Product prototyping Product

試案例、Q&A，並收集異常反饋和狀態回報，確保服務順暢運作。 主要成就 CDP 標準化系統文件，優化產品框架及智能行銷模組，Product Backlog 規劃，橫跨年度及企業客製兩種類型版本。 盤點 CRM（SAAS）系統，並將其文件化，協助產品 PO 梳理年度計畫。 金融產品 App 需求梳

Ching You Hi, I'm Ching You, a Product Designer with six years of experience developing digital products. I specialize in creating an indulging atmosphere for digital products and creating logical user flow based on the result of UX research. As I embark on the next chapter of my career, I eagerly seek opportunities to contribute my wealth of experience and pioneering spirit to a prominent digital product company on the global stage. Let's explore new horizons together! Taipei City, Taiwan https://chingyou.webflow.io 工作經歷 Product Designer • 時

的成績。 - 累積半年電話客服經驗後，經主管推薦挑戰服務難度較高的線上客服職務。 - 擔任Mentor協助新人旁聽學習、提問，並快速適應新環境。 學歷Fu Jen Catholic University 企業管理學系Tamkang University 企業管理學系 技能 Digital Marketing Data Analysis Product & Project Management Problem Solving Skills Communication Skills 語言 Chinese — 母語或雙語 English — 中階

路架構規劃。 代表專案： 功學社樂器全台門市 VPN 服務建置(集團年度優良專案)。 岳豐科技 (TW台灣、美國、中國三地 VPN 服務建置。 學歷 實踐大學（Shih Chien University） 資管德明財經科技大學 企管技能 Project Management Agile Project Management Scrum Master Jira . Scrum . Agile Flow Chart wireframe Mockup Xmind Drawio UI/UX PMP Certification 語言 English — 初階

Lounge opened inProduct re-planning and allocation - Recruiting and training new supervisor Project Manager (TSUTAYA) Ruentex Engineering & Construction Co., Ltd. • AprSep 2019 Product Management · Coordinating Activities · Merchandising · Project Planning · Cross-Cultural Communication Skills - Sales Analyses, Product Management and Visual Merchandising - Collaborated with suppliers, merchandisers and supervisors to ensure product delivery and allocation - Assist the Japanese headquarters with coordinating operational requirements for store activities and project Salse Specialist to Supervisor (Eslite) Eslite Bookstore • JulMar 2018 Product Management · Merchandising · Visual Merchandising · Project Planning · Interpersonal Communication · Leadership - Excellent operational and management experience in three stores - Monthly Sales, Merchandising, Inventory coordination, An