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for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve

Fang chi, Hsu Utrecht, NL / [email protected] /●Native Chinese ●Online Marketing ●Writing ●Coordination Education Master, University of Groningen Human Resource Management , 2006 ~ 2007 Elected representative to the Holland Alumni Conference as the outstanding alumni Alumni interview by the University of Groningen Bachelor, National Chung Hsing University Business Administration, 2002 ~ 2006 Award：2005 Academic Excellence Scholarship GPA： 3.76/4.0 Experience Stg. Algemene Chinese school Utrecht , Teacher, 2017 ~ Present With more than 600 students and 38 years history, ACSU is one of the biggest oversea Chinese school Teach Chinese to the