Peter Tsai Job Title Taiwan Experienced System Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Engineering Management, Network Monitoring Tools, PagerDuty, SCOM, Engineering, and ITIL. - Motivates, mentors, and empowers teams to meet and exceed standards or goals. - Effectively uses metrics to aid accountability and measure performance. - Possesses excellent communication skills. - Strong attention to detail. 技能 User Experience IT service management monitoring skills Leadership ITIL implement Technical support Data/trend analysis Language Chinese English 學歷ISU university Information management 推薦 Joseph Cheng https
Sustaining Engineering Leader - TPO (TPM) @Keurig Dr Pepper Inc.
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2020 ~ 2023
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
experience in managing ME, EE, SW and other function teams. 4. Co-work with other functions to do Key component selection and qualification. 5. Tooling and sub-contract vendor qualification and project progressing follow up 6. Lead Asia team for developing projects and identifying project scope. 7. Lead Asia team for developing projects and identifying project scope. (Cost saving 14M+ USD) 8. Skillful in computer network and microprocessor system and be skilled in using the office software. 9. Fluent in English (reading/writing/listening/speaking
Technical Project Leadership · Development and definition of the project scope. · Manufacturing Process Improvement · Cost saving for MP project · Technical Product Development · Project managements · Engineering Management
Service PT. Gojek Indonesia DesemberSeptember 2019 Jakarta, Indonesia Bekerja di PT. Gojek Indonesia sejak tahun 2014 berawal dari agent Call Center dan diangkat menjadi Team Leader pada tahun 2015 bulan Maret untuk memimpin sebuah tim yang terdiri dari 20 orang agent, memenuhi target KPI dalam penilaian tim meliputi score Complience Fatal, Average Handling Time, Production Hours, CSAT/DSAT, dan Critical Error/Non Critical Error. Memastikan agent bekerja dengan baik sesuai SOP perusahaan. Pengalaman Kerja Team Leader Customer Service PT. Concentrix Indonesia SeptemberDesember 2023 Jakarta, Indonesia Pada tanggal 19 September 2019 PT Gojek Indonesia