【Core Responsibility】

Participate in the development and release process of InShop software product versions (preview, alpha, beta, major, minor, service pack) or new projects, by taking active part in requirement collection, discussion, review, testing, version training, supporting the local team or customer, project implementation, solving application issues and supplying workarounds.

Principal Accountabilities:

• Know all kinds of ICS AOI/ET processes and different OS/Network knowledge related to products.
• Familiar with all features in detail at the system level. And Install software and setup environment in full without help.
• Help QA, R&D and Marketing teams reproduce issues and update on a regular basis with technical info from customers(clarify requests, supply relevant data, etc.).
• Provide first-tier support to customers and local support teams by answering questions and providing workarounds with few guidelines.
• Provide second-tier support by maintaining issues in the issues tracking system and by communication between HQ teams and the field.
• Perform release notes review, installation and functionality tests together with the QA team for product version release activities, in particular verifying fixes of customer issues.
• Prepare training materials and provide new version training.
• Support other related activities as defined by the manager. Help manager train new engineers.
• Participate in Alpha tests "in-house" and Beta tests at customer sites.

【Qualifications】

Experience Requirements

• Experience with software application/support. Experience with script writing
• Good command of English: Reading and writing is required. Speaking is plus.

Advantages

• More years’ experience as a PCB CAM/Engineering system engineer, supervisor or manager
• Knowledge in writing different script languages

Personal Skills Requirements

• Fast learner, high capacity for working on simultaneous issues
• Great teammate and good communication
• Capable of maintaining a high result rate in an intensive working environment