User Support Intern

Lowongan diperbarui 2 hari yang lalu

Deskripsi Pekerjaan

As an user support intern, you will dive into the mobile app ecosystem by supporting the user community of one of the world’s most popular photo applications: PicCollage. You will help to deliver app features to millions of users in a fast-moving startup environment. During your internship, you will work on several assignments from the list below based on your interests and strengths. You will also get a chance to learn new skills on the job through guided projects and collaboration with teammates!

You will learn, firsthand, how to support a diverse user community and deliver an excellent user experience by troubleshooting for users, compiling and delivering users’ feedback to the team. You will help turn users’ feedback into viable product features to help PicCollage users around the world to create, share, and celebrate!

The desired start date would be after Lunar New Year. The actual onboarding date is flexible and will be discussed after the offer is given.

Please note that only applications through the link will be considered

Persyaratan

Responsibilities:

  • Respond to users’ inquiries and troubleshoot for users
  • User feedback analysis, organization and delivery
  • User input communication and coordination
  • User support platform maintenance and workflow improvement

Requirements:

  • You are great with people.
  • You are a problem solver.
  • You have excellent proficiency in English. Additional languages(Spanish, Portuguese, German, French, Italian) and experience in copywriting and social media management are a plus!
  • You are resourceful and take the initiative.
  • You are capable of creative and critical thinking.
  • You are organized, efficient, observant, patient, and committed.
  • You love to try out new apps and seek to understand user behavior.

Please note we prefer interns who can work at least three days a week(during the academic year) for at least 4 months. If you believe you fit the bill, and are eager to join a creative and dynamic team, don’t hesitate to send us your application!

Proses interview

There are three main stages in our interview process:

  1. Screen calls (1-2 calls)
  2. Take-home quiz & review
  3. Onsite interview (3-4 hours visiting)

If we see a fit with the company, we will reach out to start getting to know each other. You can expect traditional discussions as well as participating in situational exercises. The goal of the interview process will be for us to see your skills and let you get to know the team and work culture to see if we are a match.

Please note that only applications through the link will be considered






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220 ~ 220 TWD / jam
Kerja Remote Parsial
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Logo of PicCollage 拼貼趣.

Tentang Kami

嗨!我們是來自矽谷的新創團隊 PicCollage Company,我們團隊鼓勵自由創造,擁抱差異與多元文化,打造『開放、學習、分享』的工作環境。產品開發近期以『Creative AI』為主軸,打造使用者能輕鬆發揮創意的各項影像編輯產品。

『Creative AI』 是創意 AI 的展現和延續

透過 Generative AI 和 ML 技術的研究,開發出具創意的 AI 並導入產品功能。Creative AI 不僅展現在我們挑選的技術領域,還有主打的產品開發類別,讓使用者在操作 app 的過程中展現更多創意!

主要產品『PicCollage 拼貼趣』是一個追求自由創造及分享的影像拼貼 app,主要使用者來自美國、英國及日本等國家。目前全球下載量已突破 2.6 億,每個月 1500 萬穩定用戶量,並穩定增長中。

另外,新產品團隊 Explore 持續開發新 app 產品,像是挑選片段就能產出的對拍影片 (OnBeat)、或是一張頭像就能生成你的專屬迷因 (MemeMe)、同時線上多組討論視訊軟體 (MixerChat) 等。再戰創意領域 app 的下一個產品里程碑!


我們相信:

  • Always be Learning - 除了發放學習補助金之外,我們也會特別安排時間讓團隊學習不同事物,可以正面的回饋在個人發展及團隊目標!
    • Workshop Day ➤ https://youtu.be/6N6L7KbajII
    • 定期舉辦的 PicCollage 黑客松 : InnoFest ➤ https://youtu.be/kbMPoQ6ifmc
  • Live Well, Work Well - 提供彈性的休假制度及工作模式,讓成員可以更好的安排生活,並在工作上有最傑出的表現!
    • Life at PicCollage ➤ https://www.youtube.com/@piccollageteam4227/featured
  • Win as Team - 重視每位成員表達意見及想法的機會,不論來自哪個部門,都可以為團隊目標盡一份心力!

期待遇見更多 #builders #dreamers #thinkers 來激盪創意,加入 PicCollage Company 和我們一起做出好玩、富有創意的軟體產品到全世界🌎


我們提供部分遠端工作:彈性工作地點 (需配合台灣時區參與會議)

欲更認識我們,歡迎參考以下連結:

  • Our Office ➤ https://www.youtube.com/watch?v=R7jqZdIugRs
  • Our Products ➤ https://picc.co/products
  • Tech Blog ➤ https://tech.pic-collage.com/
  • 成員分享:團隊文化 ➤ https://bit.ly/3zyQrAl

想更認識 PicCollage 團隊和職缺嗎? 來參加每個月舉辦的 Online Info Session 線上招募同樂會,你能更了解招募中的職缺、並與成員互動 QA唷。現在就報名登記:https://forms.gle/bkHk4QUPC4ACCnMcA



Pekerjaan

Kontrak
Level Pemula
1
Penghasilan reguler mencapai NT $ 40.000
Simpan

Magang
Magang
1
230 ~ 230 TWD / bulan
Simpan

Full-time
Level Menengah-Senior
1
1 jt ~ 2 jt TWD / tahun
Simpan

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