As the first point of contact for many foreign professionals in their plans to move to Taiwan, including application for visas and all sorts of questions after they arrive, we are looking for people who truly enjoy helping people through this process and want to do it full-time (or part-time). We handle email and phone requests from people all around the world to a central service center, and are able to liaise directly with the many government departments in finding the correct answers.

You should have customer service experience, be internet familiar, and have an understanding of visa applications to Taiwan. You will need to have a high level of empathy, while also having a high level of restraint in understanding how to communicate difficult topics to people of different backgrounds. You will also need to be able to communicate and sympathize with service personnel at various government agencies. As you will be privy to the personal information and situations of many individuals, you will need to be comfortable with data privacy, and will be subject to nondisclosure agreements and random inspections of best practice. You should be fairly bilingual in English and Mandarin Chinese, both written and spoken, with native fluency in one of the two languages, and professional ability in the other. We are also looking for someone with professional ability in Japanese. Only Taiwan nationals/Gold Card holders or those with the appropriate work rights are accepted at this time.

1 year of customer service experience

Technical skills in work applications (Microsoft Word, Excel, Powerpoint, etc) and cloud applications (We use Google Workspace and Slack) are required.

Face-to-face interview 

or 

Online interview for vetting