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Desk Collection Agent
Job Description
- Collect payments from the customers via communication tools (phone call, WhatsApp)
- Keep tracking of assigned account to identify outstanding debt
- Negotiate pay-off deadline or payment plan
- Doing work based on company and collection regulations
- Wil be able to achieve the KPI for personal performance and team
Requirements
- Candidate must possess at least SMU in any field.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Preferably Staff (non-management & non-supervisor) specialized in [Specialization] or equivalent.
- Experiences in Fintech industry is advantage.
- Familiar with collection strategies and creative in negotiating repayment terms and method.
- Excellent communication skills both in verbal and written
- Have good interpersonal skills
- Good computer skills is a must
- Familiar with collection's target and KPI achievement in team
- Able to work together with team or by yourself
- Willing to work shifting and under pressure
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About us
Akulaku adalah platform perbankan dan keuangan digital terkemuka di Asia Tenggara yang hadir di Indonesia, Filipina, dan Malaysia. Akulaku hadir di pasar negara berkembang untuk membantu memenuhi kebutuhan keuangan sehari-hari bagi pelanggan yang kurang mendapat jangkauan dalam menggunakan layanan perbankan, pendanaan, dan investasi secara digital, serta layanan broker asuransi.
Selain kartu kredit virtual dan platform e-commerce Akulaku, perusahaan Akulaku juga mengoperasikan Asetku (platform manajemen kekayaan online) dan Neobank (bank digital seluler yang didukung oleh Bank Neo Commerce). Misi Akulaku adalah dapat melayani 50 juta pengguna di seluruh Asia Tenggara pada tahun 2025.
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