Community Coordinator

Compose.ly is on the hunt for an awesome Community Coordinator.

This is a great opportunity to become a critical member of a growing startup and contribute directly to the success of the company.

You’ll be working alongside a small, but fierce, global team, and you’ll be the face of Compose.ly to our writers and editors — our users. You’ll be the main point of contact for them on a day-to-day basis and will be responsible for building and nurturing our relationship with this community.

As part of a small startup, you’ll be exposed to the inner workings of running and growing a company from the ground up and have the opportunity to work closely with all our departments — even the CEO.

We’re not looking for your run-of-the-mill, clock-in/clock-out kind of employee. We’re looking for a partner — a teammate — who will work with us to improve the experience of all our users.

This role is for you if you…

• Have strong organizational and time management skills
• Possess extraordinary interpersonal and communication skills
• Know when collaboration is necessary and when independent work should suffice
• Are prone to taking initiative and are solution-oriented
• Are excited by the hands-on nature of working at a startup
• Are even-tempered and don’t easily buckle under pressure

Responsibilities

Community management

• Onboarding and training high-quality writers and editors (our users)
• Responding to user inquiries and offering actionable solutions
• Ensuring that users receive clear, constructive feedback and actionable insights about their performance
• Spearheading initiatives to maintain and increase user engagement
• Coordinating and managing regular audits to ensure quality and consistency
• Streamlining writer/editor training and development materials
• Creating and evolving writer and editor teams for our wide array of clients

Project management

• Proactively identifying process gaps and developing action plans to address inefficiencies
• Assessing urgency / prioritization of tasks to ensure deadlines are met

Cross-departmental collaboration

• Identifying writers and editors for niche clients to support sales team
• Working with the product team to identify UX and process improvements
• Working with the client success team to filter requests to and from users
• Working with the in-house editing team to monitor and improve content quality

Requirements

• Fluent English proficiency
• A Bachelor's degree or higher

What would make you stand out

• A writing / editing background
• Recruiting and/or training experience
• Familiarity with / background in digital marketing

Benefits

• 15 days paid vacation and 5 days sick leave
• Monthly wellness allowance
• Full Taiwan National Health Insurance benefits
• Annual health check-up
• Remote work flexibility

How to Get Started

If you think you meet the above requirements and are willing to take on these responsibilities, please:

• Submit your resume and cover letter here
• Complete this spelling and grammar test: https://forms.gle/xUe2dTTiBS7c6SLeA.

Eligible candidates will be contacted regarding the next steps.

Due to the high volume of applications, we will only be able to contact candidates who are a good fit for the role.