Vendor experience service specialist 供應商經驗客服專員

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Job Description

As a passionate vendor experience service specialist, you need to assist the restaurant partner to find a solution when facing the problem of Level 2.
The number of cases that will close customer complaints will be the main KPI.
This work requires cross-departmental collaboration and communication to investigate each case and make it properly responded to and handled, in order to achieve both the improvement of vendor experience and the decline of vendor complaint cases. At the same time, you need to follow
your manager or team leader to complete many projects and vendor research. Making innovative suggestions and SOP improvements to effectively solve supplier problems.
作為一個優越的供應商經驗客服專員, 你需要協助餐廳夥伴面臨Level 2的問
題時找到解決方案,將關閉客戶投訴的案件數量為主要KPI。這個工作需要
跨部門協作與溝通來調查每一個案件並且使其得到妥善的回覆與處理, 以同
時達成客戶體驗的提升與客訴案件下降的指標。與此同時, 你需要跟隨你的
主管或團隊領袖完成許多專案與供應商研究. 對有效解決供應商問題做出創
新的建議與SOP改善。

Job Description:
1. B2B Customer or Accounts Service Developing experiences and
skills will be nice.
2. 1-2 years of work experience, no working experience acceptable.
3. Excellence of customer service executions and project management independent work ability.
4. Well-known of E-Commerce B2B industry flow, or passionate to learn how to solve the problem of vendor faced.
5. Team player with patience, high EQ, Careful and passionate about service.
6. Being accountable when facing difficult problems and challenges.

Requirements

-Having interests with business in B2B, retail managements, first line customer service and CRM.
-Fluently English presentation, documents processing, Microsoft office skill is needed.
-TOEIC 750+, or TOEFL 80+, or IELTS 5.0+
-Familiar with Salesforce.com, Tableau, SAP, Adobe, and website language is a plus.

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foodpanda

台北市大安區敦化南路二段319號

About us

德商foodpanda為全台最大美食外送平台,與上萬間知名餐飲店家合作美食外送服務,提供消費者小吃到高級連鎖餐廳的一站式美食外送選擇,更擁有海底撈、點點心、鼎王、杭州小籠包、新竹廟口鴨香飯、林聰明魚頭火鍋…等多家排隊美食獨家外送服務。foodpanda 亦透過「 foodpanda 生鮮雜貨」提供生活日用品、生鮮、美妝、3C產品及寵物用品即時外送,有超過兩千間店家、涵蓋上千種商品選擇,攜手包含家樂福、愛買、萊爾富、小三美日等知名連鎖業者合作,滿足全台消費者日常生活的即時外送需求。更創立「pandamart 熊貓超市」品牌,於雙北市精華區自建倉庫提供豐富的商品選擇。

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