As a passionate vendor experience service specialist, you need to assist the restaurant partner to find a solution when facing the problem of Level 2.
The number of cases that will close customer complaints will be the main KPI.
This work requires cross-departmental collaboration and communication to investigate each case and make it properly responded to and handled, in order to achieve both the improvement of vendor experience and the decline of vendor complaint cases. At the same time, you need to follow
your manager or team leader to complete many projects and vendor research. Making innovative suggestions and SOP improvements to effectively solve supplier problems.
作為一個優越的供應商經驗客服專員, 你需要協助餐廳夥伴面臨Level 2的問
題時找到解決方案，將關閉客戶投訴的案件數量為主要KPI。這個工作需要
跨部門協作與溝通來調查每一個案件並且使其得到妥善的回覆與處理, 以同
時達成客戶體驗的提升與客訴案件下降的指標。與此同時, 你需要跟隨你的
主管或團隊領袖完成許多專案與供應商研究. 對有效解決供應商問題做出創
新的建議與SOP改善。
Job Description:
1. B2B Customer or Accounts Service Developing experiences and
skills will be nice.
2. 1-2 years of work experience, no working experience acceptable.
3. Excellence of customer service executions and project management independent work ability.
4. Well-known of E-Commerce B2B industry flow, or passionate to learn how to solve the problem of vendor faced.
5. Team player with patience, high EQ, Careful and passionate about service.
6. Being accountable when facing difficult problems and challenges.
-Having interests with business in B2B, retail managements, first line customer service and CRM.
-Fluently English presentation, documents processing, Microsoft office skill is needed.
-TOEIC 750+, or TOEFL 80+, or IELTS 5.0+
-Familiar with Salesforce.com, Tableau, SAP, Adobe, and website language is a plus.
台北市信義區忠孝東路四段555號
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