• Improve customer service experience and create engaged customers
• Take ownership of customers' issues and set the resolution 
• Set a clear mission and deploy strategies focused toward that mission
• Develop service procedures, policies, and standards
• Keep accurate records and document customer service actions and discussions
• Analyse services statistics and compile accurate reports
• Mentor and develop customer services agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of the industry's development and apply best practices in areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

• Bachelor's degree in any major
• Min 3 years in a customer service position as a supervisor
• Ability to think strategically and lead 
• Good understanding of management practices and techniques
• Advanced troubleshooting and multi-tasking skills
• Excellent leadership and interpersonal skills
• Proficiency in Microsoft Office
• Outstanding written and verbal communication skills
• Customer Service Oriented

#VCF2023