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Job Description

We are inefi, a rapidly growing SaaS service provider. We consider all our colleagues as entrepreneurial partners, and each colleague's opinions and ideas are the nourishment and driving force for our organizational growth. Our team is currently actively recruiting partners to join us. If you are passionate about getting hands-on and building things from 0 to 1, we welcome you to join us! Let's unify!

As a Customer Service Engineer, you will be assigned the job described below:

Responsibilities:

  •  Ensure that customer needs on both technical and business fronts are accurately and comprehensively communicated to the PM (Product Manager).
  • Provide input on the product roadmap.
  • Maintain and manage customer relationships, ensuring the delivery of high-quality products to customers.
  • Understand the competitive landscape and competitive tools in the market.

Job Content:

  • Address customer product application-related issues based on business requirements, providing technical support services.
  • Assist in software testing and verify and resolve technical issues faced by customers.
  • Handle and improve abnormal situations encountered by customers to enhance customer satisfaction.
  • Carry out routine after-sales services (understanding product conditions and handling customer complaints).
  • Instruct and assist customers in product usage, troubleshooting, and exchange of feedback.
  • Promptly address customer-reported issues, contributing to product specification revisions and service process improvements.
  • Handle customer quality issues and participate in customer quality meetings.
  • Write and optimize user manuals based on product testing results.

You will serve as a communication bridge between the customers and the R&D team, making you an indispensable partner for the company. We welcome individuals who are interested and meet the qualifications to proactively apply!

Requirements

  • Strong communication skills.
  • Proficient in spoken and written English.
  • Familiar with Windows and willing to learn Android and Linux operating systems.
  • Capable of fluent communication on both technical and business levels.
  • Software testing experience, including end-to-end testing and a clear understanding of basic front-end and back-end architecture.
  • Basic knowledge of both automated and manual testing concepts.
  • Comfortable with a hands-on working approach and enjoys building things from scratch.
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Logo of 英諾菲數位科技股份有限公司 inefi incorporation.

About us

【認識 inefi – 值得您考慮的 SaaS 產業指標新創】

inefi, a SaaS startup that worth your consideration and contribution.

inefi 成立於 2021 年,是全球 ODM 產業電腦設計領導廠商飛捷科技 (6206.TW) 的關係企業以及策略聯盟,經營團隊本身在零售、餐飲、AIoT、SaaS 領域皆有多年經驗,著眼於新零售與全通路銷售的崛起、新冠疫情加速改變餐飲零售現場營運模式、缺工更直接拉升現場端點維運成本。

inefi 在此背景下應運而生。

奠基於全球前三大POS系統製造商飛捷科技領先的硬體技術與深耕近四十年的產業知識,我們深知產業需求與挑戰,使我們不同於一般新創,inefi團隊在飛捷科技內部創業近三年時間,待產品、初期重點客戶皆有一定基礎,才正式獨立營運,我們以統一端點管理 (Unified Endpoint Management) 為主要服務核心,由零售、餐飲業界出發,跨產業、跨領域提供智慧、即時、可遠端協作的智能整合端點管理(Smart UEM) SaaS 服務。 也由於對於零售、餐飲乃至於各種 AIoT 場域維運需求的深刻理解,產品甫一推出即打響名號,並獲選為 Intel IoT MRS(Market Ready Solution),並獲邀至巴塞隆納 IES 2022,與intel 一同向世界各地業界先進、領導廠商分享 inefi 的創新解決方案,並陸續獲得多家國際大廠採用。

inefi 協助企業全方位掌握裝置狀態,透過即時預警、監測與遠端排除錯誤,降低非計畫性停機時間,提升企業客戶使用體驗,增強品牌專業形象,同時提供智慧、即時,可遠端協作的跨裝置終端設備管理平台 inefi Spotlight,以及相容於 intel x86 的原生 Android 作業系統 inefi Aura,獲得廣大企業客戶與全球合作夥伴喜愛。

【經營團隊 – 多元、開放、創新】

Our team marks - Diverse, Open-minded, Innovative.

成立的第一天起,我們就擬定 inefi 立足台灣、放眼全球的國際布局方向,產品管理、研究開發在台灣,行銷業務、客服、產品驗證與策略聯盟團隊,則分布於英國、台灣兩地,提供全球客戶零時差、零距離的支持與服務。 

團隊組成多元、開放且向心力強,團隊的經營除了有著新創團隊的開放彈性,並秉持敏捷開發的精神及管理,團隊內外資訊透明及高效率的自我管理,加速了開發的速度與質量的提昇。成員多年創新創業、輔以來自於 IC 設計、消費電子、ODM、軟體國際大廠的經驗,搭配敏捷開發的流程,讓 inefi 每一步都走得穩健踏實。

歡迎成為我們志同道合的夥伴,Let's Unify!


inefi, established in 2021, is a subsidiary and strategic alliance of the global ODM industrial computer design leader, Flytech Technology (6206.TW). The management team brings years of experience in retail, dining, AIoT, and SaaS, focusing on the rise of new retail and omnichannel sales, the accelerated changes in the dining and retail operations due to the COVID-19 pandemic, and the direct increase in on-site endpoint operational costs caused by labor shortages.

inefi emerged against this backdrop.

Built on the advanced hardware technology of Flytech Technology, one of the top three POS system manufacturers globally, and with nearly four decades of industry knowledge, we understand the industry's demands and challenges. Setting us apart from typical startups, the inefi team incubated within Flytech for almost three years, ensuring the product and initial key clients were well-established before officially operating independently. Our primary service core is Unified Endpoint Management (UEM), starting from the retail and dining sectors and expanding across industries to provide intelligent, real-time, and remotely collaborative Smart UEM SaaS services.

Due to our profound understanding of the operational needs in retail, dining, and various AIoT domains, our product gained recognition upon launch. It was selected as an Intel IoT MRS (Market Ready Solution), and we were invited to showcase our innovative solutions at IES 2022 in Barcelona alongside Intel, sharing our achievements with industry leaders worldwide. We have since been adopted by several international corporations.

inefi assists enterprises in comprehensively managing device status, reducing unplanned downtime through real-time alerts, monitoring, and remote troubleshooting. This enhances the user experience for enterprise customers, strengthens brand professionalism, and offers a smart, real-time, cross-device terminal management platform called inefi Spotlight. Additionally, we provide inefi Aura, a native Android operating system compatible with Intel x86 architecture, which has gained popularity among a broad range of enterprise customers and global partners.

From the very first day of our establishment, we envisioned inefi to have an international footprint, rooted in Taiwan yet with a global perspective. While product management and research and development are based in Taiwan, our marketing, customer service, product verification, and strategic alliance teams are distributed between the United Kingdom and Taiwan, ensuring seamless and timely support and services for our global customers.

Our team is diverse, open-minded, and cohesive, combining the flexibility of a startup with the spirit and management of agile development. Transparent information flow, both internally and externally, and efficient self-management contribute to the acceleration of development speed and improvement in quality. Team members bring years of experience from innovative startups, as well as backgrounds in IC design, consumer electronics, ODM, and major international software companies. With an agile development process, inefi confidently progresses at each step.

We welcome those who share our vision to join us as like-minded partners. Let's Unify!


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