Applications for this position are currently paused

客戶關係業務經理 SMB Account Success Manager

Save
Updated about 1 month ago

Job Description

We're looking for a talented Account Success Manager that can meet our high bar, wants to take significant ownership of parts of the platform, and is a great fit for our open, driven, and collaborative team culture.

When our advertisers and influencers are happy, so are we! An account manager at Influenxio has to be entrepreneurial, enthusiastic and client-focused. The AM straddle the gap between service and sales, between company interest and customer interest, and between product expertise and customer insight.


Responsibilities:

  • General focus in account retention, growth, and renewal.
  • Develop and deliver strong strategic account relationship customer management, devise overall strategies to help the clients to meet their objectives, prioritizing and driving resolution.
  • Develop sales plan and execute business target through building account relationships and lifetime value.
  • Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions.
  • Act as a trusted advisor to clients in expanding their usage and adoption of our platform.
  • Collaborate with various internal team members on product development to apply best practices to areas of improvement.
  • Provide strategic and consultative advice and help to solve technical issues by working with a large number of businesses from our market.

職務說明:

  • 擔任與重點客戶聯繫之主要窗口
  • 以顧問的角度協助客戶執行網紅合作案,包含 回覆客戶問題,招募相關設定和執行,進度追蹤,整理分析數據、提出網紅合作案優化建議
  • 傳遞社群平台的微網紅經濟價值給需要的目標用戶,解說平台功能,協助廣告主能自行4. 操作媒合平台,接觸具有社群影響力的微網紅
  • 制定明確銷售策略,銷售專案發想,以達到團隊業績目標
  • 與跨部門團隊合作,提供客戶回饋,及討論產品優化方向

    Requirements

    Qualifications:

    • 5 years of work experience in sales / account management / business development, with SMB in particular.
    • Fluency in Mandarin and English.
    • Experience with consultative selling and strong account managing skills.
    • Self starter, creative, resourceful, detail-oriented and organized.
    • Strong critical-thinking and creative problem-solving abilities, excellent communication skills.
    • Exceptional ability to prioritize and focus on driving growth.
    • Demonstrated experience troubleshooting or resolving customers queries.
    • Proven track record of collaborating with cross-functional groups to produce meaningful results.
    • Able to work independently and also act as a resource to junior colleagues.
    • Comfortable with startup’s fast-paced environment.


    條件要求:

    • 具業務、客戶關係管理、數位/口碑行銷企劃產業等相關領域5年以上工作經驗佳
    • 擁有與客戶聯繫、溝通之主要窗口的經驗者佳
    • 抗壓性高能積極主動回應客戶需求並擁有良好的執行能力
    • 自我要求高,能高度自主管理同時注重團隊合作,並具有邏輯性思考,喜歡創新挑戰
    • 目標導向,擅長溝通協商,並且有獨立思考,敏銳的洞察力,及解決問題的能力
    • 流利的中文、英文能力溝通書寫能力
    • 熟悉 macOS系統, Excel 和 PPT

    *Please provide full resume with photo when applying. Application will be disregarded otherwise.

    Interview process

    Phone Interview

    1st Onsite Interview

    2nd Online Interview

    View all jobs
    View all jobs
    Save
    Personal Invitation Link
    This is your personal referral link for job invitation. You'll receive an email notification when someone applied for the position via your job link.
    Share this job
    Logo of Influenxio 圈圈科技有限公司.

    Influenxio 圈圈科技有限公司

    AdTech / MarTech
    11 - 50 people

    About us

    我們是亞洲首個專為中小企業打造的 #微網紅媒合平台,期待透過科技簡化執行「網紅口碑行銷」所需的繁複流程,並透過大數據分析媒合廣告主與創作者,協助品牌提升知名度及市場競爭力!

    如果你有對於 #網路行銷 #網紅行銷 #社群行銷感興趣,或對推動品牌成長、協助品牌透過 #社群影響力 建立口碑充滿熱忱,那就遞出你的履歷、加入我們的團隊吧!

    We are Asia's first #Micro-Influencer Matchmaking Platform for SMEs, our AI-powered platform helps match businesses to micro-influencers and make influencer marketing campaign more powerful and efficient in all aspects.

    If you are interested in #Internet Marketing #Influencer Marketing #Community Marketing, or are passionate about promoting brand growth and helping brands build word of mouth through #Community Influence, we would love to meet you!




    Team

    Avatar of the user.
    Founder & CEO
    Avatar of the user.
    Marketing Director
    Avatar of the user.
    Account Director
    Avatar of the user.
    Senior Software Engineer
    Avatar of the user.
    Human Resource Manager
    Avatar of the user.
    HR coordinator
    Avatar of the user.
    HR
    Avatar of the user.
    Data Scientist
    Avatar of the user.
    Finance Specialist
    Avatar of the user.
    PM
    Avatar of the user.
    Designer
    Avatar of the user.
    LCS Head

    Other Popular Jobs at Influenxio 圈圈科技有限公司

    Corporate Finance

    財務經理 Finance Manager

    Full-time
    Mid-Senior level
    1
    50K ~ 70K TWD / month
    Updated 5 days ago

    Other

    前端工程師 Frontend Engineer

    Full-time
    Mid-Senior level
    1
    60K ~ 100K TWD / month
    Updated 5 days ago

    Project / Product Management

    產品經理 Product Manager

    Full-time
    Mid-Senior level
    1
    70K ~ 120K TWD / month
    Updated 5 days ago

    Community / Social Media

    創作者營運經理 Creator Partnership Manager

    Full-time
    Entry level
    1
    30K ~ 45K TWD / month
    Updated 5 days ago

    Content Marketer

    (外包)日本內容行銷 Japanese Contents Marketing

    Freelance
    Entry level
    1
    300 ~ 2K TWD / piece rate
    Updated 5 days ago

    Marketing Development

    大型客戶銷售經理 LCS Sales Manager

    Full-time
    Mid-Senior level
    1
    50K ~ 85K TWD / month
    Updated 5 days ago