MNC company providing mobile device protection and IT support
Responsibilities
- As a representative of IT to the business
- Incident/Problem management, troubleshooting, identifies root cause of incidents and provide potential solution
- On-site IT infrastructure support
- IT administration, such as IT assets inventory bookkeeping, budget of expenses tracking, PO issuing with corporate standard.
- User/client support
- Continuous improvement - partner with the Service Desk team to identify standard checklists, procedures, and templates to improve the speed and quality of initial diagnosis.
- Work closely with the global team, to understand the latest technology and deployed the latest technology/software to the APAC region.
- Coordinate and collaborate with IT leadership on technology standards, IT directions, and security policies.
Benefits
- Flexible work arrangement
- Paid day off
- Teamwork and company culture
- Teambuilding events and snacks