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International Customer Service Representative | 國際行銷客服專員

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Job updated about 1 year ago

Job Description

Job Purpose: 
A Customer Service Representative will act as our clients’ primary point of contact, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Responsibilities: 

  • Communicate with international customers(including Taiwan) , and respond promptly to customer inquiries. 
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
  • Identify customer needs and provide accurate, valid and complete information by using the right methods/tools. 
  • Keep records of customer interactions, transactions, comments, and complaints. 
  • Review customer service quality on a regular basis and make adjustment to maximize customer satisfaction. 
  • Assist with the sales process and sales tracking reports.

Required Skills/Qualifications: 

  • Fluent English reading and writing ability(TOEIC 900up) and excellent communication and presentation skills 
  • Proven 1-2 year(s) customer support experience or experience as a Client Service Representative or any other similar role. 
  • Customer orientation and ability to adapt/respond to different types of characters. - Strong Excel skills(familiar with basic formulas and functions, like SUM, VLOOKUP, pivot table, etc.) 
  • You are patient, empathetic, and passionately communicative and genuinely excited to help customers. 
  • You are confident at troubleshooting and investigate if you don’t have enough information to answer customer questions or resolve complaints. (Our Product Development and Tech Teams are your strong back-up!)

[Nice to Have] 
  • Knowledge in Japanese, French, German, Italian, or Spanish is a great plus. 
  • Experience in social media operation (Facebook, Instagram, Twitter, YouTube) is a great plus. 
  • Have great interest in Baby Monitor Technology or possess experience in baby nurturing care is plus.

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1
450,000 ~ 500,000 TWD / year
Optional Remote Work
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Logo of Masterwork Aoitek 鴻華國際科技股份有限公司.

About us

鴻華國際科技股份有限公司 (Masterwork Aoitek Tech Corp Ltd.) 有嬰兒監視器 (Lollipop) 及自動化檢測設備/機器視覺 (iGuard) 兩條產品線。

機器視覺-工業檢測-公司網站: iGuard

http://iguard.vision/

母嬰用品-嬰兒監視器-公司網站: Lollipop

http://www.lollipop.camera

鴻華國際科技 Masterwork Aoitek 是台灣少數新創公司,從工業設計到模具開發;從硬體和韌體研發、APP 開發,到雲端演算,並利用深度學習技術提供智慧化應用產品的全方位設計與製造團隊。在市場開拓及銷售方面,公司團隊將消費性產品優先拓展到歐美電商平台,行銷自有品牌。我們也是在新創公司中,營運持續獲利並且蓬勃發展中的少數企業。

【關於團隊】

我們的團隊陣容有來自四面八方不同領域的專家們所組成,有來自台清交等頂尖大專院校以及來自宏都拉斯、印尼等地的國際化人才。我們擁有自主 (Take Ownership)、開放 (Be Open)、信任與尊重 (Trust and Respect) 的組織文化,彼此互相學習,氣氛融洽。我們創新、做事踏實、願意接受新觀念,不做 me too 產品。不同於代工行業,鴻華國際科技 Masterwork Aoitek 在國際上行銷並推廣台灣自有品牌 iGuard & Lollipop。我們的團隊成員也與時俱進,具備自我學習的能力,積極導入並使用最新的 AI 工具以提高工作效率,讓我們在市場競爭中保持領先地位。我們歡迎具備學習能力追求新知識和新工具的夥伴加入我們的團隊,一同創造品牌價值,一起打造能與世界競爭的產品。

Lollipop 品牌 (B2C) 以智慧化母嬰產品為發展目標,我們的棒棒糖嬰兒監視器 Lollipop Baby Camera 在美國、加拿大、英國、法國、德國、義大利、西班牙、澳洲的 Amazon 亞馬遜電商,與 Infant Optics、Samsung、Motorola、Netgear(Arlo)、iBaby 等世界各大品牌同場競技並取得亮麗佳績,目前已熱銷全球超過 30 個以上國家。 Lollipop Baby Camera獲得 2016 年德國 iF 產品設計大獎,並取得台灣 SGS、美國 FCC、歐盟 CE 及 RoHS 認證,且獲得各國 Amazon 網站消費者 4 顆星以上的 Amazon Best Seller 最佳商品推薦。Lollipop 品牌在歐美各大社群平台已擁有一定的知名度,我們正積極著手更多的母嬰產品開發及銷售,規劃將品牌商品上架到更多的電商平台。

iGuard 機器視覺檢測設備 (B2B) 與世界印刷設備龍頭 Heidelberg 海德堡印刷、電子材料業龍頭 Nan Ya Plastics 南亞塑膠、台光電子、生益電子等許多世界級的企業合作,提供自動光學檢測/機器視覺的服務,進行高端新產品開發及各檢測設備機型的銷售。行業跨足印刷檢測、電子業、紡織業、玻璃業,包含膠印機在線檢測、印刷光膜材料檢測、銅箔基板檢測、含浸檢測、電子布(玻纖布)、紡織布料檢測、汽車玻璃檢測等各製程檢測。iGuard 的檢測系統獲得經濟部工業局技術服務機構服務能量登錄證書,目前我們的檢測系統與設備已遍布全世界,包含德國、日本、美國、中國大陸等各地的製造業。在一個利基市場上,我們讓 R&D 可以專心維護平台,讓 FAE 運用平台開發出各種產品提供業務銷售,我們致力加速產品開發時程與提高產品一致性,持續提升公司在全球市場上的競爭力。


Team

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COO
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HR
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Tech Lead
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Sr Developer
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Product Manager

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