Customer Service Specialist(客戶服務專員)

Numbers Protocol (主張數據股份有限公司) work environment photoNumbers Protocol (主張數據股份有限公司) work environment photoNumbers Protocol (主張數據股份有限公司) work environment photoNumbers Protocol (主張數據股份有限公司) work environment photoNumbers Protocol (主張數據股份有限公司) work environment photoNumbers Protocol (主張數據股份有限公司) work environment photoNumbers Protocol (主張數據股份有限公司) work environment photoNumbers Protocol (主張數據股份有限公司) work environment photoNumbers Protocol (主張數據股份有限公司) work environment photo

Job Description

The task of the Numbers Customer Service Specialist is to provide excellent customer service.Responsible for solving customers' questions and problems.In this position, you need to be able to understand the customer's needs in detail, listen patiently to user feedback, and be willing to take responsibility to find the best solution to the customer's problem.

In Numbers, you will directly connect with the world and have dialogues with overseas communities who care about the authenticity of digital content, love true photos and videos, or dislike the fake contents created by technology that affects our democracy. Because we are the pioneer in this area, most users are still learning and trying to figure out what Numbers technology and products can do for them. You must listen to users’ voices,and assist the team to optimize the product to fundamentally solve the user's problem.

Numbers客戶服務專員的任務是提供優秀的客戶服務。負責解決客戶的問題。在這個職位上,你需要能夠詳細了解客戶的需求,耐心傾聽用戶的反饋,並願意負責為客戶的問題找到最佳解決方案。
在 Numbers,你會直接與世界接軌,協助產出的成果除了影響數百萬身在台灣的我們,也會直接被非營利組織與主流媒體使用。由於我們的使用情境相對新穎,很多使用者都是第一次嘗試,因此期望你能會聆聽統整使用者的聲音,協助團隊創造出有品質且真正能被實用、改變世界的產品,我們相信好的產品規劃、高品質穩定的開發以及使用者的回饋缺一不可。

The qualities we expect every Numbers Customer Service Specialist has:

  1. Like to keep learning to improve your abilities, and be passionate about new technologies.
  2. Communicate openly and directly, and be able to point out each other's shortcomings directly with colleagues and improve them.
  3. Enjoys listening, sharing, and working with team members from different backgrounds.
  4. Being able to understand remote work is not a benefit, but a culture achieved by each member.
  5. Attention to detail, solve every problem for users.
  6. Notes and clear documentation are very important.Notes and documents don’t have to be more, but the important ones can not be less.
  7. Great verbal communication and writing skills in both English and Chinese.

我們希望每一位 Numbers 客戶服務專員都具備的特質:

  1. 喜歡持續精進自己的能力不受限,對於新技術充滿熱情
  2. 有話直說,能接受與同事互相直接點出彼此不足之處並改善
  3. 樂於聆聽也樂於分享,喜歡與不同背景的成員團隊合作
  4. 能了解遠端工作不是一種福利,而是一種文化,我們都是創造文化的一份子
  5. 注重細節,為使用者解決每一個問題
  6. 重視註解與清晰的文件說明,註解與文件不用多,但重要的不能少
  7. 良好的中英文閱讀及溝通能力

Requirements

  1. Experience in providing customer service.
  2. Carefulness and Patience.Have a keen sense of observation, be good at finding problems, and want to solve them fundamentally.
  3. Be able to calmly think and communicate with users rationally when dealing with urgent matters or complaints.
  4. Know how to determine the severity of user problems, and be able to quickly clarify the crux of the problem properly to arrange the order of case handling accordingly.
  5. Adheres to the assigned schedule and avoids any late attendance.
  6. Experience of using no-code tools including Airtable, Asana, Zapier, etc.
  7. Like to work in a fast-paced startup.
  1. 具備客戶服務相關經驗
  2. 細心及耐心,有敏銳的觀察力,善於發現問題,想從根本上解決問題
  3. 能夠在處理緊急事務或投訴時,冷靜思考並與用戶理性溝通
  4. 知道如何判斷用戶問題的嚴重程度,快速釐清問題,並合理安排案件處理順序
  5. 遵守指定的時間表,避免任何遲到
  6. 可以使用 no-code 工具例如 Airtable, Asana, Zapier 促進流程自動化
  7. 熱愛新創的快節奏環境

It will be even better if you have the following skills:

  1. Have basic knowledge about blockchain technology, NFT and IPFS.

    如果你具備以下的條件會更好:

    1. 對區塊鏈、 NFT 與 IPFS 有基礎的認知

        1
        30K ~ 55K TWD/month
        100% Remote Work

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        Numbers Protocol (主張數據股份有限公司)

        台北市信義區光復南路429號7樓之1

        About us

        Numbers 是 2019 年五月成立的新創公司,使命是利用技術來保持數據的完整性、預防惡意竄改或是假新聞,合作對象包含非營利組織、英國與美國的主流媒體、以及刑事證據保存機構等,利用區塊鏈與 AI 的技術建立數據溯源系統,在 GDPR 的時代,協助企業建立尊重個人資料使用權與控制權的服務系統。Numbers 於 2020 年獲得 MyData Operator 認證,並通過 OpenChain 2.0 (ISO 5230) 認證。我們相信以人為本的數據系統和開源的價值,目前用戶包括新聞攝影師,證據保全組織,醫院和其他線上平台。

        Numbers 團隊長期致力於開發對社會有正面影響的技術,例如與大屠殺證據保存基金會合作,保存戰地真實影像;疫情期間支援 MyData Taiwan 開發自主健康管理工具 MyLog app;也曾與中興大學合作,利用 AI 技術協助石虎保育。

        團隊成員曾任職於軟體開發、AI 邊緣運算技術開發以及國家級高能物理實驗室等專業單位,如 Canonical Ltd.、DT42 Ltd.、Fermi National Accelerator Laboratory,累積豐富的技術能量,具備 AI 分析、分散式數據網路等專業人才。Numbers 團隊堅信開源與自由軟體會是未來趨勢,除了核心成員有長期的開源以及社群參與之外,CTO 為去中心化 AI 邊緣運算裝置開源專案 Berrynet 的主要作者與維護者,同時為知名晶片廠商 ARM 創新者 (Innovator)。目前的投資者包含行政院國家發展基金委員會、hTC Exodus 以及最大的分散式交易所幣安 (Binance)。

        「開放、透明、自律自治」是 Numbers 對數據世界的願景,同時也是我們的公司經營理念,除了建立扁平化的組織以外,內部的制度非常彈性但重視制度、聆聽與快速溝通,在 Numbers 每一個人都可以是決策者;我們相信文化是由每一位成員共同塑形的有機體。雖然身處在快速滾動的新創文化,但在 Numbers 我們要求商品必須扎實被建立,除了在開發端導入 Scrum 流程、落實測試以外,也相當注重行銷與開發之間的溝通。

        Team

        Numbers HR

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