1. Setup and Maintain customer computers, server and network infrastructure

2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)

3. Handle incoming phone call and escalation of problems

4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections

5. Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)

1. Male, Max 28 years Old.

2. Bachelor Degree in Information Technology from reputable university.

3. Min. 1 years experiences in the same position.

4. Proficient in English both oral & written.

5. Hardworking, enthusiastic and Team Player.

6. Able to handle stress & good communication skills with people at all levels.

7. Result oriented, able to work under pressure and minimum supervision.

9. Willing to be located in customer site.

Teams/Online Interview