Taipei Delivery Experience Specialist 台北電動車交付專員 (台北/ Taipei)

Tesla

Job Description

The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world-class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Experience role is the direct point of contact for new customers preparing to take ownership.

Responsibilities
• Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
• Regularly update the CRM system to ensure the accurate and timely delivery information is available to management.
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
• Keep up with industry trends and best practices.

Requirements

Requirements • Excellent verbal skills. • Consistent record of customer service excellence. • Enthusiastic and passionate about the changes in the personal transportation industry. • Ability to work cross-functionally with sales, service, logistics, and admin teams. • Ability to work across multiple systems (experience with Salesforce.com a plus). • Strong organization and time management skills. • Willingness to work on a flexible schedule, according to activity volume. • A valid driver’s license and an acceptable and safe driving record preferred. • Bachelor's degree or equivalent combination of education and experience. • Automotive experience preferred. • Proficiency in English and fluency in relevant local language required.

Salary

40K ~ 50K TWD/month

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Tesla

台北市內湖區民權東路六段11巷6號

About us

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.

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Team

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