Tsaitung is a platform for restaurants to purchase vegetable ingredients from producers. With our data algorithm, disruptive business model, and network of producers and restaurants, we are revolutionizing toward a modern agricultural supply chain. Starting off downtown of Taipei City, Tsaitung builds a transparent platform that many of our restaurant partners rely on every day. On one hand, we ensure our restaurant partners get qualified ingredients with the highest service level and the most competitive costs. On the other hand, we help our producer partners connect to the marketplace more effectively with greater demand visibility. Tsaitung loves foods – and we are striving to shape better agriculture in Taiwan.
The Client Relationship Specialist is responsible for ensuring our client's satisfaction to Tsaitung's services, understand their needs and expectations, and maintain long-term partnerships. The overall goals of this person are to retain current clients and to bring in new clients.
What you will do? 1. Client Services - Help process client orders and order-related questions - Ensure Operations Team understands client's ingredient requirements and is able to process accordingly - Track and solve client's issues timely 2. Business Development - Gather data of potential clients and process it into actionable information - Validate the likelihood of turning a potential client into a paying client - Ensure business development plan fits Company's strategic goals 3. Sales - Develop regular sales plans according to Business Development effort - Approach potential clients according to the sales plan and evaluate outcomes Job Specific Qualifications: - Holds exceptional communication skills - Is open-minded and able to develop trust effectively - Is highly aware of changes in clients and in industry - Owns strong problem-solving and creative skills - Owns knowledge of Google Sheets at an anvanced level - Can identify improvement areas in the current work processes and lead change General Personalities： - You love Taiwan’s agriculture and want to contribute to it. - Passionate with a great work ethic - High Energy; self-starter - Ability to thrive in unstructured and unregulated environment - Get stuff done mentality - Ability and eagerness to learn new things - You have a good sense of humor and like to have fun Desired, not required： - Knowledge of restaurants or producers is a huge plus - Having managed complex production processes and known quality grading in the Agricultural sector. - Having engaged in agricultural ingredient purchase function Join our Tsaitung family. We will be transforming the definition of Taiwan’s agriculture.