Application engineer is responsible for tech support to customers. Externally, it is act as technical interface with customers to provide solutions and technical trainings. Internally, it is the bridge between customer and internal RD, QA engineering teams. The role of Application Engineer is not only to provide the high-quality technical support for products, but also needs to manage both customer relationships and the technical solution of customer’s requests, deliver customer and partner experience through timely response, cross departments collaboration and execution to engage the projects.

Responsibilities:
- Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects.
- Collaborate effectively with internal relevant departments for the solution.
- Collect and report the customer feedback and market competitor information.
- On-site support key customers to resolve the issues.
- Technical training/ partner events for Sales, partners.
- Develop/ evaluate new software and provide evaluation report.
- New project product ECAT testing.
- Assist RD to improve the product stability and testing.

- Bachelor degree in technical and engineering related fields with 1-year working experience as an application engineer. Experience in AIDC industry is a plus.
- Strong customer service skills.
- Excellent English written and verbal communication skills.
- Actively, optimistic and passion to challenge technical support requests.
- Strong focus on debugging/testing, solution development in order to solve customer issues.
- Great teamwork with relevant parties to engage the project.
- Excellent communication skills across departments and with customers.
- Highly organized and detail-oriented.

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