Company summary

The viagogo group – the world’s largest source of live event tickets – is growing quickly and is looking to hire ambitious and talented people to join our global operations team. This is an exciting opportunity to join a fast-paced energetic company which is the main global hub for Customer Service worldwide.

We are a global business with local language websites in over 150 countries. You will be joining a technology company which constantly looks at process improvement and to build, shape and deliver excellent customer service through constantly reinventing and innovating the service that we provide.

You will get the chance to work in a multi-national environment with colleagues from over 20 countries.

The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre.

There are plenty of opportunities for progression through the company - we are more than just a contact centre as there are operational teams across many functions located in Taipei supporting development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results.

Products or services

Key Responsibilities:

Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality

Ability to liaise with other departments as necessary

Identify process improvement opportunities and raise through the appropriate forum

Support customers directly on the ground at major events around the world

Any other tasks as required

Mission

Skills and Attributes:

Outstanding written and oral communication in English and Cantonese

Team player

Takes ownership

Organised and reliable with attention to detail

Excellent multi-tasking skills

Work well under pressure

Hungry to take on responsibility and a willingness to do adhere to strict deadlines

A sense of humour and positive, “make-it-work” attitude

Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools

Experience & working hours:

1 – 2 years of professional experience

You will be working a 40-hour week

Must be willing to work shifts during evenings and weekends

Employee benefits

What we offer:

Here at viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:

Competitive starting salary

Group Medical Insurance

Attractive annual leave entitlements

Continuous training & support

Career progression opportunity

Employee Engagement activities (e.g. birthday celebrations, seasonal parties)

Work Abroad Scheme (e.g. North America, Africa, Europe)

Free coffee

Casual dress code

Team

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