Customer Solution Architect
职缺描述
Job Summary:
As part of the IoT development team, the Customer Solution Architect, Digital and Transformation, IoT Solutions participates in the maintenance and enhancement of West IoT solutions with a focus on internal and external customer. The role will work with an international team to bring the power of IoT in the Pharmaceutical space, contributing to a more efficient and effective production flow as well as instrumentally contribute to West Pharma IoT internal and customer facing capabilities.
Essential Duties and Responsibilities:
- Being an expert in the West IoT solutions to provide training and support to users
- Own of the user documentation by ensuring its completeness and consistency
- Collect user feedback to work with development team on feature enhancement proposal
- Manage user communication, email and notification for system events
- Work with dev & testing teams on issue/improvement feedback and tracking
- Involve in the release management and system monitoring tooling and processes
- Support senior roles to define roadmap and desired product features
- Communicate & work with local and overseas teams
- Other related duties as assigned
职务需求
Education and Experience:
- Bachelor’s degree in Computer Science, Engineering, or equivalent preferred
- 3+ years of related work experience
Knowledge, Skills and Abilities:
- Excellent communication oral and written skills
- Experience supporting user and capturing feedback
- Experience performing user trainings
- Strong troubleshooting and problem-solving skills
- Experience with ticket tracking systems (eg. Jira or Azure DevOps)
- Scripting language experience (eg. Python)
- Experience with monitoring & alerting tools
- Experience with connectivity & protocols a plus (HTTP, MQTT)
- Excellent organization skills with ability to organize task and team communication efficiently
- Ability to work autonomously in a fast-paced and complex environment with a self-motivated work ethic; use sound judgment with an ability to manage multiple priorities with a sense of urgency
- Able to comply with the company’s safety and quality policies at all times
关于我们
West Taiwan is a Digital Technology Center of West Pharmaceutical Services, Inc., dedicated to exploring and utilizing leading-edge software development technologies to build high-quality software. Current and future development projects involve industrial production and automation, medical monitoring and analysis, smart medical devices, healthcare data exchange system and IoT for hospitals. With an international team of more than 40 software engineers in Taiwan and Taichung, we have developed a broad scope of technological expertise including machine-learning, mapping systems, cloud infrastructure, highly scalable clusters, infrastructure-as-a-code and testing automation.
Our parent company, West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply.
West is a listed company in NYSE and named to the S&P 500 Index in 2020. Headquartered in Exton, Pennsylvania, it supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2019 net sales of $1.84 billion reflect the daily use of approximately 100 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world.
In 1983, West established operations in Singapore in the Asia Pacific region. In 2009, an injection molding facility opened in Shanghai Qingpu Industrial Zone in China. At present, West has two digital technology centers in Bengaluru India and Taiwan China, three main production bases located in Singapore, Shanghai China and Chennai India, and seven offices and distributor centers in Australia, China, India, Korea, and Singapore. Globally, West has about 50 locations with 25 manufacturing facilities
Join us and be part of the journey of the digital revolution!
