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We are seeking a Technical Product Support Manager to join our team. This role is crucial in supporting the technical aspects of our product offerings, ensuring that they meet our high standards of functionality and user satisfaction. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a strong customer service orientation.

用上的問題，並定期收集客戶使用回饋，分析問題來源，以利優化產品功能 ◎《What you are gonna do》◎ ◆產品技術支援 (40%) - 提供客戶技術反饋或解決方案以解決客戶問題 - 產品技術問題分析並偕同開發團隊

【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback to op

【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Sr. Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback

責任： 為客戶IT環境中的有關IT硬、軟體和網路各方面的問題，提供遠端或現場的技術支援。 為客戶的桌面環境（包括筆電/桌上型電腦/工作站/印表機）執行安裝和升級。 為客戶IT環境執行定期

支援產品的技術支援，協助公司客服人員解決他們不會的技術問題。 本職位不需要打電話或接聽客戶電話，而是線上對公司內部溝通。 接觸區塊鏈相關服務。 監控產品運作狀況。

工作內容: - 為客戶提供第一級支援並調查應用系統相關問題 - 與工程師團隊合作診斷根本原因並解決應用系統相關問題 - 參與測試以驗證和理解應用程式邏輯和行為 - 利用工單系統管理問題回

1. Sales technical support 1.1 Solution Architecture 1.2 FET Best Practices Solution 2. Delivery and maintenance 2.1 Service portfolio list 2.2 Standardization Delivery Plan 2.3 Customer maintenance plan 2,4 Technical Standardization SOP

- 資訊系統 技術長 (外商金融 長期 駐點台北 職缺) - 工作地點 : 台北市 松仁路 國泰金控大樓

➤工作內容: - 執行Windows及Linux系統平台建置及維運 - 安裝、維運話務及客服系統 - 提供客戶技術服務，必要時外勤至客戶處檢修設備及處理問題 - 客戶問題回饋以及技術文件維護 - 配合專案進行系統建置