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Menerima panggilan masuk dari customer dan Menjawab setiap pertanyaan yang diberikan oleh customer. Memberikan informasi terkait dengan produk perusahaan. Menangani setiap complain yang diberikan oleh customer. Melakukan interaksi secara langsung dengan customer untuk memberikan informasi terkait dengan kebutuhan mereka.

1. 確認每日作業可正常執行，降低作業風險。 2. 提供服務予來電查詢之客戶、準客戶、通路夥伴及業務夥伴。 3. 電話線上解決來電者的問題及說明釋疑。 4. 電話外撥執行法令相關規範電訪

Job-Desc : Memasarkan/menawarkan produk kepada customer Melakukan penelponan (outbound) kepada customer Melakukan negosiasi dengan customer agar tetap mempertimbangkan penawaran yang diberikan Mencapai target kerja yang diberikan

析 4.內部與外部客服相關系統操作 5.外部廠商管理 What you will do: 1.管理第三方廠商與客服Call center團隊 2.各客服來源服務(話務/信箱/APP/社群平台…等)回覆處理、追蹤與維運 3.客訴妥

Our client is the leading fintech company in Southeast Asia who is looking for experienced talent to join their firm: Design and Manage all business channels: Direct sale, Call Center (telesales), Store online - to- offline (branch), R&D products Design and implement business strategies, plans, products and procedures Set comprehensive goals for performance and growth for Lending project Establish policies that promote company culture and vision Oversee daily operations of the project and the wo

Collect all document and information from related department. Create audit planning. Prepare audit tools and pre-work papers. Execute audit to all branch. Create audit report.

Develop add-on program or customizations within ERP product (SAP or Epicor) according to customers’ business needs Test the add-on program according to customers’ needs and expectations Analyze bugs and errors and do corrective actions Conduct final testing to ensure all developed program/add-ons are bugs-free Perform documentations for the customizations/add-on programs as necessary

#VCF2023 Daily cash, trade, and position reconciliations Creation of client accounts, credentials, and groups on the trading platforms in addition to configuring new settings for certain client and regulatory requirements Completing all operational activities are executed in a timely, cost-effective, and quality-driven manner Responding to client inquiries (tickets related to customer trading issues) and pending case inquiries to ensure timely resolution Ensuring compliance with regulatory requi

#VCF2023 Prepare daily, monthly, and quarterly consolidated financial performance Perform daily, monthly, and quarterly analysis over consolidated financial performance Other ad hoc reporting and analysis as assigned Processing client's deposits/withdrawals/transfer requests Participate in regular audits and recommend corrective financial action plans UAT testing on the client platform for technology upgrades Ensure all banking instructions (incoming SWIFTS, cancellations, amendments, reversals

#VCF2023 Daily cash, trade, and position reconciliations Creation of client accounts, credentials, and groups on the trading platforms in addition to configuring new settings for certain client and regulatory requirements Completing all operational activities are executed in a timely, cost-effective, and quality-driven manner Ensuring compliance with regulatory requirements and industry standards related to operational activities Reporting and updating of dividends, swap points, spread and other