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Serve as the primary point of contact for internal and external communications on behalf of the executives. Develop and manage complex Google Sheets templates for various purposes, such as data tracking, project management, and reporting. Maintain organized physical and digital documentation systems, ensuring that all relevant documents are up-to-date and easily accessible. Assist in preparing meeting agendas, attending meetings, and summarize complex minutes into clear and actionable reports fo

Improve customer service experience and create engaged customers Take ownership of customers' issues and set the resolution Set a clear mission and deploy strategies focused toward that mission Develop service procedures, policies, and standards Keep accurate records and document customer service actions and discussions Analyse services statistics and compile accurate reports Mentor and develop customer services agents and nurture an environment where they can excel through encouragement and emp

Designing, developing, and maintaining web-based applications Solving front-end and back-end issues Perform code review and refactoring Write a clean and sustainable code that can be used in the future Ensure new and legacy applications meet quality standards Scheduling and reporting regarding ongoing projects