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• 提供現場辦公室電腦設備及相關資運設備技術支援服務 Provide onsite and desk side support services to end users. • 資訊設備相關軟硬體故障排除 Troubleshoot PC related problems at the direction of client level 2 or SPOC • 完成 SLA (服務水平基準) 的需求 Complete incidents and requests within SLA

Obtains client information by making/answering calls; interviewing clients; confirms orders from clients; encourages for the increasing orders; do verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information.

Coordinate and maintain relationships with existing vendors: Find out updates and service problems for related vendors, coordinate with management, and follow up with vendors regarding documents (co: legal documents, technical documents, etc.) Coordinating and maintaining relationships with new vendors: Knowing the services provided, the impact on existing clients, coordinating with management, and following up with vendors regarding documents (co: legal documents, technical documents, etc.) Coo