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Build an ideal customer experience across journeys & products taking into account different psych score throughout the journey Implement listening points (tools & processes) in the customer journey, define segmentation of customer base & varying strategies, and identify opportunities to achieve the desired and intended customer experience. Develop strategy and initiatives in driving the cross product adoption in improving customer stickiness towards each of Mekari products Build a Customer First

1.Support company’s digital adoption initiatives, to ensure that our organization is getting the most out of our digital assets. 2.Work closely with stakeholders throughout the organization, including product, IT, and customer service, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience. 3.Define and execute digital adoption strategies to improve efficiency and effectiveness of systems and processes, productivity, data integrity, process co

We are looking for Cantonese-speaking candidates to join our Customer Experience group to better service travellers using our platform. In addition to the language skill and a ready-to-service mindset, you are either an avid traveller yourself or being pretty good in travel itinerary planning. Experienced candidates will be considered for Supervisor role. 工作內容: 1.利用郵件、社交網絡及電話實時處理客

Specifically for B2B & B2B2C loan application, MSME Segment: Analyzing new and existing customer credit-worthiness based on underwriting criteria (Advanced KYC, Client's Business Model, Financial Statement Analysis, Bank Statement Review, Collateral Assessment). Proposing terms and conditions for each loan applications. Preparing additional documents for loan campaign process Managing disbursement underwriting applications. Monitoring repayment performance of disbursed loan. Proposing continuous

#VCF2023 Daily cash, trade, and position reconciliations Creation of client accounts, credentials, and groups on the trading platforms in addition to configuring new settings for certain client and regulatory requirements Completing all operational activities are executed in a timely, cost-effective, and quality-driven manner Responding to client inquiries (tickets related to customer trading issues) and pending case inquiries to ensure timely resolution Ensuring compliance with regulatory requi