CakeResume Job Search

Location: around Nanjing Fuxing MRT Station, Taipei City, Taiwan Company target: USA, Great Europe, APAC 【 Responsibility 】 Handling day to day support and service requests from our business customers including Asian and Europe Financial institutional clients Assisting for FIX connection, white- labels system questions and so on Tracking and following up on bugs and issues with our developers Maintaining the processes and tools required to get the job done Working from 14:00(GMT+8) till 22:00 Co

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing

1. Perform the timely and accurate production of all company’s bill, both paper and electronic. 2. Reconcile billing and transaction data, maintain account balance, and handle discrepancies with customers. 3. Prepare and generate invoice and credit note per month or by request. 4. Standardize and implement billing and collections process improvements to create efficiencies and effectiveness. 5. Work with IT team to fix system issues or data errors, track system