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Customer Service Representative w/ English and Mandarin fluency Key Responsibilities: Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality. Ability to liaise with other departments as necessary Identify process improvement opportunities and raise through the appropriate forum Support customers directly on the ground at major events around the world Any other tasks as required

- Be responsible for data integrity on D365 and workflow compliance under SCM across the four markets and report any discrepancy to Manager/ Director for next step. - Be responsible for contracts, report and meeting arrangements both internal and external parties for SCM. - Collect information from banner SCM teams to generate report and analysis to support procurement plans and supply chain strategies of JRG. - Coordinate and support group driven projects for cost savings and efficiency through