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Lead , supports and improves operations and process to achieve strategic business initiatives and deliver service and financial results P&L responsibility for the branch office To be responsible for personnel leadership and personnel planning for the branch office in cooperation with the senior management Deploys continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes and work collaboratively with others to provide seamless quality customer service

1. Review, maintain SOP and enhance business processes for operations efficiency. 2. Support new business engagement requirement with new process proposal and/or IT development request 3. Communicate cross departments to resolve business operation related issues 4. Project implementation: Coordinate with business users and IT for collecting requirements, solutions review, User Acceptance Testing, training and project stabilization. 5. Daily system and operation support. 6. Driving key business p