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【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback to op

支援產品的技術支援，協助公司客服人員解決他們不會的技術問題。 本職位不需要打電話或接聽客戶電話，而是線上對公司內部溝通。 接觸區塊鏈相關服務。 監控產品運作狀況。

旗下產品、並可以與來自各種產業的客戶討論、建議產品使用情境，增進自己的應用能力。 我們認為工程師最有價值的貢獻在於，能夠創造出解決問題的工具。若你發現在公司內部的每日工作範圍

工作內容: - 為客戶提供第一級支援並調查應用系統相關問題 - 與工程師團隊合作診斷根本原因並解決應用系統相關問題 - 參與測試以驗證和理解應用程式邏輯和行為 - 利用工單系統管理問題回

主責應用程式穩定運行，並提供使用者技術支援。 1. 應用程式支援和維護： - 負責使用者日常作業的問題解決。 - 應用程式運行問題及錯誤之故障排除。 - 分析問題根本原因，並提出解決方案包括程式

【工作內容說明】 協助客戶產品測試和問題排查 負責查看系統監控、問題分析、問題回報和及時處理 了解系統運作狀況，執行維護工作 專注於技術支援與問題處理 與團隊共同排班(假日輪值)與輪

1. Build proper working model with development team to support each other with good SOP/technical documentations and to solve the applications issues timely with good quality. 2. Early involvement in each project to pick up the technical know-how and able to handle most issues when applications go-live. 3. Own the technical knowledge to manage vendors with proper SLA (Be able to manage and review vendor contracts, as well as to monitor

Job Title CS - DUV Customer Support Engineer - Tainan Degree: Bachelor, Master Work Experience: 0-1 year, 2-3 years Travel: 10% Workplace Types: On-Site Job Description: Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific

Job Title [2024 研發替代役/預聘] CS-Customer Support Engineer-Tainan Degree: Master Work Experience: 0-1 year Travel: 10% Workplace Types: On-Site Job Description: Introduction to the job Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS DUV. The CS DUV team prepares and manages the CS part of

Key Responsibilities - Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures. - Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases. - Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences. - Provide off-hours custom