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[Roles & Responsibility] ● Proactive approach to service quality, mitigation partner and customer POC and troubleshooting. ● To carry out further diagnosis & isolate on immediate attack events and do an escalation and notification if necessary. ● Escalation point from L2 analyst ● DDoS or CC attack event analysis, report writing and presentation. ● Technical support and ticket handling. ● Write technical documents such as console handbook, operation plan. ● Strong understanding of IT operations

1. AWS、Azure、GCP、阿里雲...等雲端服務整合及管理 2. CDN架構規劃與環境佈署 3. 利用 Gitbucket，Gitlab，SVN，Jenkins 整合更新與佈署流程 4. 一般運維操作，包含伺服器系統監測、troubleshooting...等 5. 撰寫系統管理

Qualifications • Work authorization (Required) • Associate (Preferred) Job Content • Team up with IT groups for Windows environment support • Printer/fax/copier and Video conference equipment configuration and maintenance • OA/RD tickets/requests follow-up and urgent incident escalation in day-to-day work • Routine desktop/laptop hardware and software installation and troubleshooting, including • virus/malicious programs clean up on problematic Windows clients • IT hardware inventory (laptop/des

Electric Test products application engineer, implementation and support - Pre-sales activities - Installation - Customer training - On-site and remote technical support - Collect and analysis customers feedback / needs and communicate with R&D - Able work and coordinate across departments to ensure smooth troubleshooting process - Able to present and report clearly during internal and external meetings.

Essential Duties: 1)Teach customers how to use SMC server. 2)Immediate action for DOA issue.(Debug) 3)Teach customer the meaning of SMC BMC SEL and how to resolve error. 4)Support customer for remote monitoring and remote installation 5)Troubleshooting for failure of Stress Test and Performance Test. 6)Provide training to customer for RMA replacement.(Self-maintenance)