CakeResume Job Search

We are looking for people who can grow, think, dream and create. In this role, you will be the support engineer/project leader to give our users the most effective/professional IT services on their sites (store, warehouse, office) & according to your potentiality, become the future IT leader. ● Daily support on infrastructure & network to ensure the smooth IT environment in order to have "IS healthy" target & ensure the autonomy level of end user ● Implement

Ensure that all work devices (computers/laptops) that the user can use function properly and run as they should. Check and update all operating systems and applications used by the user. Ensure the proper functioning of physical security devices (CCTV, Fingerlock, etc.). Handle issues related to work devices (laptops/PCs) and work support devices (printers, scanners, projectors, etc.). Back up physical security devices, laptops, and PCs. Perform routine checks on working

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing

Responsibility: Responsible for Policy Management System (PMS) Data Extraction, Data Fixing, Code Fixing , monitor and ensure user daily operation work smoothly. Work with a cross-functional team of BA, developers, QA, business users and PLs. Participate in troubleshooting various problems in the system Participate in design discussions and reviews Participate in the full life cycle for all of requirements (such as enhancement, production issue): analysis/design, implementation, testing, releasi

UAT adalah aktivitas pengujian yang bertujuan untuk mengetahui apakah produk yang telah dikembangkan sesuai dengan kebutuhan user Dapat dikatakan, UAT adalah tahapan terakhir dari pengujian software dan harus dilakukan. Fokus utama dari UAT adalah memastikan bahwa pengguna merasa nyaman saat menggunakan produk tersebut dan dapat menyelesaikan masalah dari user . Setelah mengadakan UAT, langkah selanjutnya adalah user dapat melaporkan isu-isu, mengusulkan perubahan atau fitur tambahan.

Responsibilities • Review global and local 3rd-party apps and games focusing on app design, usability, and functionality, as well as compliance with platform best practices and store policies. • Evaluate app design and user experience across different device form-factors, such as phones, tablets, wearables, VR, TV and auto. • Provide in-depth quality feedback and consultation to 3rd party developers. • Identify, reproduce, classify, and file internal bugs with engineering rigor. • Anticipate, bu

1. 熟悉JAVA開發，至少hands on 3年以上經驗(熟悉spring boot尤佳) 2. 自主開發能力，若有SA/PM經驗者尤佳 3. 須具備良好的溝通能力(跨單位溝通)，並且願意與end user直接討論與問題回饋 4. 對系統維

Key Accountabilities: -Provide standard incident resolution via IT Service Desk processes -Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives -Manage basic projects related to service desk processes or technology solutions -Develop and maintain documentation for end user community and other IT Departments -Additional projects or tasks as assigned by management -Responsibility of remote sites to help support and maintain their IT support needs -D

We are seeking a highly skilled and motivated Front End Product Manager to join our dynamic team. In this role, you will not only be responsible for driving the development and delivery of exceptional front-end products but also ensuring customer satisfaction and success. The ideal candidate has a strong background in product management, and customer support, with a passion for creating user-centric solutions. Experience in mobile device management is a significant advantage for this role

•Melakukan pengecekan kendala sistem terkait data dan menggunakan SQL Query •Menerima keluhan (via telepon dan email) yang berhubungan dengan IT meliputi aplikasi, jaringan, email, internet, trouble-shooting komputer dan peripheralnya dan menindaklanjuti untuk memastikan masalah terselesaikan •Membuat dan merevisi panduan penggunaan aplikasi bagi user