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1. 負責管理與協調NOC團隊 2. 內部與外部NOC事件Escalation 的聯絡窗口。 3. 推動事件管理、監控、追蹤並確保滿足 SLA。 4. 開發並實施新的解決方案、策略和流程以支援 NOC 的標準作業程序。 5. 設定 24x7x365

• Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on time, within scope and within budget • Ensure resource availability and allocation • Develop a detailed project plan to monitor and track progress • Report and escalate to management as needed • Manage the relationship with the client and all stakeholders • Create and maintain comprehensive project documentation • Meet budgetary objectives and make adjustme

The successful candidate will have the scope of responsibility as below: Working Location : 1. Hong Kong Data Centers (Kowloon, Tseung Kwan O, ShaTin) 2. Sunway Visio Tower, Cheras 3. Malaysia Data Centers (AIMS Cyberjaya) Allowance(s) : Relocation Allowance Provided Job Description: • Maintain, diagnose and troubleshoot software and hardware problems. • Perform daily operations of network and technical support. • Collaborate with internal teams to escalate and resolve complex technical problems

Monitor and maintain team performance of Customer Service (E-commerce and Fintech) Responsible for daily, weekly, monthly reports for Customer service team Responsible to provide resolution for customer complaints and escalation for the advices Analyze challenges in team and able to solve cases in daily operation

Responsible for Merchant Acquisition especially offline key account partners and maintaining the relationship with Key Account merchants to grow the GMV.. Responsible for optimizing new users adoption using Akulakua installment products; Promote the development of the group's business and complete the KPI issued by the company every month. Through the judgment of the market, design an effective marketing plan and realize it.

Responsible for Merchant Acquisition especially online key account partners and maintaining the relationship with Key Account merchants to grow the GMV. Responsible for optimizing new users adoption using Akulakua installment products; Promote the development of the group's business and complete the KPI issued by the company every month. Through the judgment of the market, design an effective marketing plan and realize it.

Find and hunt new customers for Saving Accounts, Look for prospective new customers Achieve revenue target and loan volume Plan and review daily/weekly data of sales activities Strong relationships and networking especially in Retail Funding #VCFest2023

Responsibilities: • To address any customer concern with the highest level of response and attention. • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention. • Accurately record issues and data into Management System. • Conduct Transactions with system; walk customer through correction and provide summary. • Communicate estimated completion time, regular updates and follow through on each customer ve

This position is a stakeholder facing role, and requires to establish and manage expectations within the client business and drive the support teams to achieve expectations to a high standard. Responsibilities: Maintain high performing service support functions to the Customer office/retail operation; Ensure high levels of performance in handling incident, request and escalation processes, accurate reporting and establishing service improvement activities when required; Take ownership of major i

This position is a stakeholder facing role, which requires to establish and manage expectations within the client business and drive support teams to achieve those expectations to a high standard. The team lead is required to oversee the onsite resources/engineers and works with Helpdesk Team to enable the delivery of quality service to end users in retail business. Responsibilities: Report to Regional SDM in Singapore Owner of the Incident, Request, and Escalation processes, ensuring high level