Customer Service Team Leader (Yogyakarta)

Job Description

  • Monitor and maintain team performance of Customer Service (E-commerce and Fintech)
  • Responsible for daily, weekly, monthly reports for Customer service team
  • Responsible to provide resolution for customer complaints and escalation for the advices
  • Analyze challenges in team and able to solve cases in daily operation

Requirements

  • Bachelor's Degree in any major
  • At least 1 year work experience as CS Supervisor in e-commerce/ fintech industry
  • Fluent in English (both written and spoken)
  • Experiences handle multiple channels (calls, chat, social media, email, and tier 2 CS)
1
2 years of experience required
Managing staff numbers: not specified
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About us

Akulaku adalah platform perbankan dan keuangan digital terkemuka di Asia Tenggara yang hadir di Indonesia, Filipina, dan Malaysia. Akulaku hadir di pasar negara berkembang untuk membantu memenuhi kebutuhan keuangan sehari-hari bagi pelanggan yang kurang mendapat jangkauan dalam menggunakan layanan perbankan, pendanaan, dan investasi secara digital, serta layanan broker asuransi.

Selain kartu kredit virtual dan platform e-commerce Akulaku, perusahaan Akulaku juga mengoperasikan Asetku (platform manajemen kekayaan online) dan Neobank (bank digital seluler yang didukung oleh Bank Neo Commerce). Misi Akulaku adalah dapat melayani 50 juta pengguna di seluruh Asia Tenggara pada tahun 2025.


Team

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CakeResume Partner of Akulaku
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Recruitment & Employer Branding
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Talent Recruitment & Employer Branding
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Senior Talent Acquisition Business Partner
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