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Job Responsibilities: 1. Handle our B2B clients’ suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the outmost care and in the most efficient manner. 2. Able to judge the critical level of issues and escalate them to L2 support or relevant teams. 3. Take ownership and proactive approach to resolve issues and complaints. 4. Guide clients in using our product and application, making them

1. 管理Technical support團隊。 2. 進行所有已上線之系統維運，包含問題解決、一次性需求(BAU)、資料彙整處理、跨部門協調及廠商溝通。 3. 分析prod. Issues，並提出綜整解決方案；分析issue根本原因，協助相關團隊解

The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer servic

1. Prepare, review, and produce technical documentation targeting a diverse audience with varying technical knowledge and know-how of our products. 2. Fully understand our products, solutions, and concepts and then translate the technical information into easily understandable content. 3. Work with PMs, developers, and technical support to produce content ranging from UI elements, operation steps, user manuals, training material, or other types of documentation that will instruct, educate, and g

Ensure that all work devices (computers/laptops) that the user can use function properly and run as they should. Check and update all operating systems and applications used by the user. Ensure the proper functioning of physical security devices (CCTV, Fingerlock, etc.). Handle issues related to work devices (laptops/PCs) and work support devices (printers, scanners, projectors, etc.). Back up physical security devices, laptops, and PCs. Perform routine checks on working

Menghitung kebutuhan dan biaya untuk project Membuat estimasi dalam bentuk penawaran dan RAB Membuat design plumbing system (skematik & kebutuhan unit) Proses administratif sampai serah terima project Koordinasi dengan teknisi dan sales tentang spesifikasi, quantity serta material

歡迎至力旺招募官網註冊，直接投遞履歷： https://recruit.ememory.com.tw/ 1. Lead technical supporting team for existing products and customers. 2. Communicate with internal RD team and external customers to fulfill customers’ need. 3. Help to analyze customers’ requests and provide internal product improvement plan. 4. Market survey for future product roadmap and promotion plan

Key Responsibilities - Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high-value problems (HVP), systematic bugs or systematic software failures. - Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases. - Participates in product design, testing, and documentation reviews as appropriate. Participate in user conferences. - Provide off-hours cus

【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Sr. Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback

1. Build proper working model with development team to support each other with good SOP/technical documentations and to solve the applications issues timely with good quality. 2. Early involvement in each project to pick up the technical know-how and able to handle most issues when applications go-live. 3. Own the technical knowledge to manage vendors with proper SLA (Be able to manage and review vendor contracts, as well as to monitor