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Improve customer service experience and create engaged customers Take ownership of customers' issues and set the resolution Set a clear mission and deploy strategies focused toward that mission Develop service procedures, policies, and standards Keep accurate records and document customer service actions and discussions Analyse services statistics and compile accurate reports Mentor and develop customer services agents and nurture an environment where they can excel through encouragement and emp

#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About the Team Community Operations is the heart and soul of our #buildwithheart approach at Uber. It deals

一、申訴案件處理。 二、協助客服人員處理客訴案件。 三、處理懲處案件。 四、外部相關單位溝通、會辦處理。 五、回覆主管機關來文。

Description Lumina is seeking a proactive Customer Success Specialist to represent our brand in a unique customer-facing role. This role requires native-level fluency in written and conversational English. Unlike traditional CS roles, our CS specialists have Zoom calls with our customers daily, making the experience for everyone more engaging and social (not just support tickets 🎫). You’ll be helping our customers learn and use the Lumina product, and build a personal relationship with them

[職責說明] ☑客服組長及組員的選用、培訓、輔導、管理、效考核訂定及主持例行性會議。 ☑協助客服組長及組員處理特殊客訴案件。 ☑彙整業務相關報表資料，建立各項客服相關管理表單與分析，有

職位標題：客戶服務主管 公司名稱：Lycodes Tech 工作地點：台北市 工作內容概述： 作為客戶服務主管，您將負責領導並管理客戶服務團隊，確保提供卓越的客戶體驗和解決方案。您將監督並協助處理客戶查

【公司介紹】 羅賓斯科技專注於汽車保險科技，透過自行研發數位物聯車險管理平台，結合爬蟲技術、保單管理系統、車聯網裝置，讓駕駛只要帶著手機就擁有專屬車險顧問，目前已服務35,000位駕駛

1.開發新客戶，維護舊客戶，達成業績目標，年薪可達百萬以上，細節面議。 2.負責業務接洽及訂單出貨控管，帳款回收相關事宜。 3.定期向主管彙報分析業務銷售狀況。 4.底薪+業績獎金。

1. 系統功能說明及操作教育訓練 2. 客戶/會員關係管理 3. 線上客服問題處理 4. 反應客戶需求，提供資訊部門優化溝通 【其他】 1. 績效獎金 2. 教育訓練 3. 午餐津貼 4. 慶生禮金